Banquet Supervisor - Arabic Speaker

Fairmont Bab Al Bahr - Abu Dhabi The Banquet Supervisor (Arabic Speaker) is responsible for supervising and coordinating all banquet operations, ensuring exceptional service standards and memorable guest experiences in a luxury hotel environment. The role oversees banquet colleagues during events, ensures flawless execution of functions, and serves as a key liaison for Arabic-speaking guests and clients. The Banquet Supervisor supports operational excellence, team performance, and guest satisfaction while maintaining the highest standards of luxury hospitality. Supervise the setup, execution, and breakdown of banquet events, including conferences, meetings, weddings, gala dinners, corporate functions, and VIP events. Ensure all function rooms and event spaces are prepared according to Banquet Event Orders (BEOs), hotel standards, and client specifications. Conduct pre-shift and pre-event briefings to communicate event details, service expectations, and operational priorities. Monitor banquet service delivery to ensure consistency, professionalism, and attention to detail. Coordinate closely with the Culinary, Stewarding, Engineering, Housekeeping, Events, and Sales teams to ensure seamless event execution. Ensure banquet equipment, furniture, audio-visual requirements, and amenities are properly arranged and maintained. Anticipate operational challenges and implement immediate solutions to ensure guest satisfaction. Deliver exceptional, personalized service in accordance with luxury hospitality standards. Act as the primary point of contact for Arabic-speaking guests and clients during events. Respond promptly and professionally to guest inquiries, requests, and concerns. Build strong relationships with guests, event organizers, and VIP clients. Ensure guest feedback is addressed effectively and reported to management when necessary. Supervise, motivate, and support banquet colleagues during daily operations and events. Allocate duties and monitor staff performance to ensure productivity and service excellence. Provide on-the-job training, coaching, and mentoring to banquet team members. Promote teamwork, positive morale, and a culture of service excellence. Ensure colleagues comply with grooming, uniform, and professional conduct standards. Ensure compliance with hotel policies, food safety regulations, hygiene standards, and health & safety procedures. Maintain cleanliness and organization of banquet venues, storage areas, and service stations. Ensure proper handling, storage, and maintenance of banquet equipment. Follow emergency procedures and support a safe working environment for guests and colleagues. Review and understand Banquet Event Orders (BEOs) and communicate requirements to the team. Complete operational reports, attendance records, and shift documentation accurately. Assist with inventory control and the management of banquet supplies and equipment. Support manpower planning and scheduling as directed by management. Report maintenance issues and operational concerns promptly.

Minimum 2-3 years of supervisory experience in Banquets, Food & Beverage, or Events Operations within a luxury hotel or upscale hospitality environment. Experience managing large-scale events, weddings, and VIP functions is highly desirable. Fluency in Arabic and English (spoken and written) is mandatory. Strong leadership, supervisory, and team management abilities. Excellent guest relations and interpersonal skills. Strong communication and problem-solving capabilities. Ability to perform effectively in a fast-paced, high-volume environment. Strong attention to detail and organizational skills. Knowledge of luxury hotel banquet operations and service standards. Proficiency in Microsoft Office and hospitality management systems is an advantage.

Supervise the setup, execution, and breakdown of banquet events, including conferences, meetings, weddings, gala dinners, corporate functions, and VIP events. Ensure all function rooms and event spaces are prepared according to Banquet Event Orders (BEOs), hotel standards, and client specifications. Conduct pre-shift and pre-event briefings to communicate event details, service expectations, and operational priorities. Monitor banquet service delivery to ensure consistency, professionalism, and attention to detail. Coordinate closely with the Culinary, Stewarding, Engineering, Housekeeping, Events, and Sales teams to ensure seamless event execution. Ensure banquet equipment, furniture, audio-visual requirements, and amenities are properly arranged and maintained. Anticipate operational challenges and implement immediate solutions to ensure guest satisfaction. Deliver exceptional, personalized service in accordance with luxury hospitality standards. Act as the primary point of contact for Arabic-speaking guests and clients during events. Respond promptly and professionally to guest inquiries, requests, and concerns. Build strong relationships with guests, event organizers, and VIP clients. Ensure guest feedback is addressed effectively and reported to management when necessary. Supervise, motivate, and support banquet colleagues during daily operations and events. Allocate duties and monitor staff performance to ensure productivity and service excellence. Provide on-the-job training, coaching, and mentoring to banquet team members. Promote teamwork, positive morale, and a culture of service excellence. Ensure colleagues comply with grooming, uniform, and professional conduct standards. Ensure compliance with hotel policies, food safety regulations, hygiene standards, and health & safety procedures. Maintain cleanliness and organization of banquet venues, storage areas, and service stations. Ensure proper handling, storage, and maintenance of banquet equipment. Follow emergency procedures and support a safe working environment for guests and colleagues. Review and understand Banquet Event Orders (BEOs) and communicate requirements to the team. Complete operational reports, attendance records, and shift documentation accurately. Assist with inventory control and the management of banquet supplies and equipment. Support manpower planning and scheduling as directed by management. Report maintenance issues and operational concerns promptly.