Front Desk Team Leader

Hawar Resort By Mantis A Front Office Team Leader oversees daily reception and guest service operations, coordinates shift activities, and supports front desk staff to maintain high service standards. What is in it for you: Engage in conservation efforts and help preserve wildlife. Enjoy sustainable adventures with exclusive rewards. Celebrate locality and heritage in a vibrant community. Advance your career with global development opportunities. Drive change through impactful social initiatives. Collaborate with a passionate, innovative team. Key Responsibilities: Shift Supervision: Guide and support front office and reception agents during daily operations. Guest Operations: Coordinate smooth check-ins, check-outs, room assignments, and special requests. Service Recovery: Handle guest inquiries, resolve complaints promptly, and escalate major issues to the Manager in charge. Department Coordination: Communicate occupancy needs, VIP arrivals, and guest requests with Housekeeping and the Call Centre. System Management: Maintain accurate guest profiles and data inside Property Management Systems (such as Opera Cloud or Opera PMS). Team Training: Conduct shift briefings, provide ongoing coaching, and ensure adherence to brand and safety standards.

Experience: Minimum of 2 years in a front office or reception role, preferably within luxury hospitality. Technical Skills: Proficiency in hotel property management systems like Opera Cloud. Communication: Strong spoken and written English; additional languages (such as Arabic) are a strong advantage. Attributes: Calm demeanor under pressure, strong attention to detail, and flexible availability for rotating shifts, weekends, and holidays.

Shift Supervision: Guide and support front office and reception agents during daily operations. Guest Operations: Coordinate smooth check-ins, check-outs, room assignments, and special requests. Service Recovery: Handle guest inquiries, resolve complaints promptly, and escalate major issues to the Manager in charge. Department Coordination: Communicate occupancy needs, VIP arrivals, and guest requests with Housekeeping and the Call Centre. System Management: Maintain accurate guest profiles and data inside Property Management Systems (such as Opera Cloud or Opera PMS). Team Training: Conduct shift briefings, provide ongoing coaching, and ensure adherence to brand and safety standards.