Head Waiter / Head Waitress

SLS Dubai Hotel & Residences • Ensure the day to day operation is smooth in the restaurant • Assist the leadership team of the restaurant in achieving high guest satisfaction • Guide and lead the server in the restaurant • Perform the duties of supervisor on regular basis • Maximize sales potential and encourage up selling in order to maximize rates. • Ensure cash floats are secured at all times. • To work within budgeted costs • To minimize abuse of operating equipment • To ensure that requisitions for supplies are completed, delivered and accounted for. • To minimize the use of overtime • To ensure that there is enough operating equipment at all times. • To record all voids, and report any payment discrepancies to Restaurant Manager. • To follow Company procedures when handling cash, credit cards and cheques. • To see guests concerning all complaints and report all complaints to Manager. • To liaise with colleagues over guests requirements and needs. • To ensure handover at shift end and beginning. • To liaise with Head Chef on a regular basis. • To liaise with Reception on a regulars basis. • To gain customer feedback at all times. • To complete a full report of the day’s events in the Management Report Book. • Create and maintain a personal and respectful rapport with regular guests. • Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through. • Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service • Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc. • To be results driven and totally accountable. • Undertake regular inspections to ensure that the company’s assets are well maintained and protected. • Ensure that the business is seen as a respected, important member of the community by local influencers. • Carry out any other duties as are within the scope, spirit and purpose of the job as requested.

• Minimum 2 (two) years’ management experience in Restaurants and Bars. • One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel • Enter and locate work related information using computers and/or point of sale systems • Possess a gracious, friendly, and fun demeanor • Ability to multitask, work in a fast paced environment and have a high level attention to detail • Strong verbal and written communication skills in English • Maintain positive and productive working relationships with other employees and departments • Ability to work independently and to partner with others to promote an environment of teamwork

Ensure the day to day operation is smooth in the restaurant • Assist the leadership team of the restaurant in achieving high guest satisfaction • Guide and lead the server in the restaurant • Perform the duties of supervisor on regular basis • Maximize sales potential and encourage up selling in order to maximize rates. • Ensure cash floats are secured at all times. • To work within budgeted costs • To minimize abuse of operating equipment • To ensure that requisitions for supplies are completed, delivered and accounted for. • To minimize the use of overtime • To ensure that there is enough operating equipment at all times. • To record all voids, and report any payment discrepancies to Restaurant Manager. • To follow Company procedures when handling cash, credit cards and cheques. • To see guests concerning all complaints and report all complaints to Manager. • To liaise with colleagues over guests requirements and needs. • To ensure handover at shift end and beginning. • To liaise with Head Chef on a regular basis. • To liaise with Reception on a regulars basis. • To gain customer feedback at all times. • To complete a full report of the day’s events in the Management Report Book. • Create and maintain a personal and respectful rapport with regular guests. • Maintain a high customer profile, and handle promptly and courteously all guest comments, questions, complaints, requests and enquiries, taking the necessary action steps and ensuring thorough follow-through. • Familiarize yourself with guests needs and requirements in order to ensure an efficient and friendly service • Fanatical focus on quality and consistency in all areas, food and beverage quality, guest service, cleanliness, etc. • To be results driven and totally accountable. • Undertake regular inspections to ensure that the company’s assets are well maintained and protected. • Ensure that the business is seen as a respected, important member of the community by local influencers. • Carry out any other duties as are within the scope, spirit and purpose of the job as requested.