Senior Sales Manager, CIS - Leisure

Raffles The Palm Dubai We invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a Senior Sales Manager, CIS – Leisure . Reporting to the Assistant Director of Sales/Director of Sales, this role is responsible for overseeing the performance and development of CIS market accounts by monitoring production, analyzing market trends, identifying new business opportunities, and implementing targeted sales strategies to drive revenue growth and increase market share. The role also involves building and maintaining strong, long-term relationships with key corporate, leisure, wholesale, travel trade, and strategic partner accounts, both locally and internationally, to ensure continuous account development, client engagement, and business conversion. At Raffles, the Senior Sales Manager, CIS – Leisure plays a vital role in strengthening our presence in key international markets and developing meaningful partnerships that drive business growth. This role requires a commercially driven, proactive, and relationship-focused professional who can identify new business opportunities, nurture existing accounts, and implement tailored sales strategies to maximize revenue. Through strong market knowledge, strategic planning, and a commitment to excellence, the Senior Sales Manager will contribute to the continued success of Raffles The Palm while upholding the exceptional service standards and elegance that define the Raffles experience. KEY ROLES & RESPONSIBILITIES FINANCIAL : To assist during preparation of the yearly revenue & expense budget. To actively contribute to the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed. ADMINISTRATIVE : To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call reports and monthly reports to the DOS. To participate in preparing the sales action plans, attend sales meetings; develop new ideas such as special packages, programs, promotional activities undertaken by sales department, F&B, spa and other hotel revenue centres. To work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly and annual basis and to complete a report and analysis at the end of each month. OPERATIONAL : To respond to all inquiries within 24 hours. To set up appointments and make personal sales calls, telemarketing and site inspections to all existing and potential accounts. To entertain decision makers of accounts in the F&B outlets of the hotel and to take part in promotional activities with them. To follow up on lost business and bring information about them to the knowledge of the department superior. To negotiate with all customers and send out offers/contracts regarding individual and group business. To contribute to following the conversion ratio of the Group Department. To be aware of all market trends and share it to team so that a collective action can be implemented. To plan and arrange business trips to expand market awareness of the brand in key source markets. To attend the international fairs, roadshows maintain and build strong relations during these events. To consistently interact with key clients focusing on high profile guests. To maintain an efficient customer database system (OPERA), this is essential in generating sales activities report. To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile. To seek out and target new customers, new sales opportunities and initiate action plan to secure new business for the Hotel. To assist Credit Department in following up all outstanding balances of accounts in a timely manner. To come prepared on weekly Sales and Revenue meetings To build and maintain good relations with all Accor Regional and Global Sales Offices. To be aware of all fire, health, safety, emergency and security procedures in the hotel. To keep the DOS and DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time. To adhere to the Department and Hotel’s standard operating procedures (SOP’s) To ensure strict confidentiality of information in the Department and Hotel. To carry out duties, projects and other assignments as required by DOS.

Minimum 3 years’ experience in a sales position, preferably at an international 5-star hotel Degree/Diploma in Hotel Management / Business Administration Strong knowledge of Opera & Microsoft Office Understands the local culture and have worked in the region Fluency in Russian, written & spoken is a must Fluency in English and other languages, written and spoken, is preferred   PERSONAL ATTRIBUTES Good understanding of luxury market Good understanding of all hotel departments Professional sales and presentation skills Must have strong interpersonal skills with attention to details Strong written and verbal communication skills A team player with a positive attitude Strategic thinking combined with the ability to move strategy to action Problem solving skills Managerial / Leadership skills Self-motivated, creative and confident, with a highly energetic personality Creative, independent, and manages stress gracefully Ability to meet deadlines consistently Pro-active and taking initiative Must be organized and ability to work and follow systems and procedures Must be adaptable to change of strategy, ideas, systems etc. Must be guest service oriented Proficiency in organizational planning with the ability to multi-task AND ABOVE ALL Embrace the Raffles brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected.

Oversee performance and development of CIS market accounts by monitoring production, analyzing market trends, identifying new business opportunities, and implementing targeted sales strategies to drive revenue growth and increase market share. Build and maintain strong, long-term relationships with key corporate, leisure, wholesale, travel trade, and strategic partner accounts, locally and internationally. Contribute to preparation of yearly revenue budgets and sales action plans, attend sales meetings, develop ideas such as special packages and promotional activities, set personal sales goals, and produce monthly reports. Respond to inquiries within 24 hours, set up appointments and conduct personal sales calls, telemarketing and site inspections, entertain decision makers in F&B, follow up on lost business, negotiate offers/contracts, monitor conversion ratios, stay aware of market trends, plan business trips, attend international fairs and roadshows, build relations with clients during events, maintain an OPERA database, keep customers informed of developments, target new customers, assist Credit Department with outstanding balances, prepare for weekly Sales and Revenue meetings, maintain relations with Accor Regional and Global Sales Offices, follow SOPs, keep management informed of issues, and carry out duties assigned by DOS.