Internship - Front Office

MONDRIAN DOHA How your day looks like: Actively welcome, greet and check guests in Inform guests with savvy knowledge of hotel, its services, the city, and local ‘happenings’ Ensure all requests are dealt with accurately and they receive the appropriate service, attention and follow up Differentiate between guest types and handle them in the appropriate manner; guests with confirmed or claimed reservation, walk ins, VIP guests, groups, etc. Follow up on all arrivals using the prescribed procedure, modification of registration cards, special requests, rate changes, room changes and account inquiries, reservation inquiries Deal with all guest requests, accidents and/or thefts promptly, no later than within a 20 minutes response time, record all matters in HotSos or hotel specific recording process Update and maintain the reception hand over book, pass on all guest feedback to the Manager on duty so appropriate action may be taken Ensure guest privacy and security, any confidential guest information is not disclosed and processes are aligned with MONDRIAN Doha confidentiality standards Ensure the correct procedure and policy standards are adhered to Ensure all necessary supplies are available for the front desk, manage par stock and order supplies Comply with hotel credit policy as it relates to cash payments; credit card payments; account to company; voucher payment; third party payment, international currency, etc. Encourage up-selling in order to maximize rates Ensure work areas are cleaned and maintained at all times

Not explicitly separated as a distinct 'Requirements' section in the posting. The text describes duties and expectations for an internship but does not list standalone hard requirements (e.g., years of experience, certifications).

Actively welcome, greet and check guests in; inform guests with knowledge of hotel, services, city and local happenings; ensure requests are dealt with accurately with appropriate service, attention and follow up; differentiate guest types (confirmed reservations, walk-ins, VIPs, groups) and handle appropriately; follow up on all arrivals, manage registration cards, special requests, rate/room changes, account inquiries, reservation inquiries; deal with guest requests, accidents/thefts promptly (within 20 minutes); record matters in HotSos or hotel-specific system; update and maintain front desk handover book; pass guest feedback to Manager on duty; ensure guest privacy and confidentiality; adhere to procedures and policy standards; ensure supplies for front desk, manage par stock and order supplies; comply with hotel credit policy for various payment methods; encourage up-selling to maximize rates; maintain clean and orderly work areas.