Guest Service Agent

ibis Styles Sharjah We are seeking a friendly and professional Guest Service Agent to join our team in Sharjah, United Arab Emirates. As the face of our hotel, you will play a crucial role in ensuring our guests have an exceptional experience from check-in to check-out. Greet and welcome guests with a warm and friendly demeanor, setting the tone for their stay Efficiently manage the check-in and check-out process, ensuring accuracy and attention to detail Handle guest inquiries and resolve issues promptly and professionally Provide comprehensive information about hotel amenities, services, and local attractions in Sharjah Coordinate with other departments to fulfill guest requests and ensure their comfort Maintain a neat and organized front desk area Process payments and manage guest accounts with precision Uphold the hotel's standards of excellence in customer service and professionalism Adapt to changing situations and handle multiple tasks simultaneously in a fast-paced environment Process all incoming and outgoing calls accurately and courteously Maintain detailed knowledge of the Hotel’s fire, life and safety system Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling

Previous experience as a Guest Service Agent or in a similar role within a luxury hotel preferred Excellent communication and interpersonal skills, with a focus on customer service Strong attention to detail and efficient problem-solving abilities Proficiency in hotel management software (OperaCloud preferred) and Microsoft Office Suite Ability to work in a fast-paced environment and handle multiple tasks simultaneously Flexible schedule, including availability to work evenings, weekends, and holidays Fluency in English (both written and spoken) Fluency in Arabic is an advantage Knowledge of local attractions and services in Sharjah and the surrounding areas Cultural sensitivity and awareness to cater to a diverse international clientele Ability to maintain a professional and friendly demeanor in all interactions Strong organizational skills and the ability to prioritize tasks effectively

Greet and welcome guests; manage check-in and check-out; handle guest inquiries and resolve issues; provide information about hotel amenities, services, and local attractions; coordinate with other departments to fulfill guest requests; maintain front desk area; process payments and manage guest accounts; uphold hotel standards of customer service; adapt to changing situations; process calls; maintain knowledge of fire, life and safety system; promote hotel facilities and upsell opportunities.