Waiter / Waitress

Raffles Al Areen Palace Bahrain 1.Ensure correct uniform standards are followed at all times. 2. Ensure the guests of the outlet experience an enjoyable, expertly served beverage/dining experience by following the outlet sequence of service. 3. Maintain a thorough knowledge of the restaurant menu & daily specials at all times 4. To be familiar with the beverage service including stemware used and appropriates garnishes. 5. Anticipate and service of guests' requirements at all times 6. Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager’s instructions 7. Ensure service stations are constantly cleared & re-stocked during service 8. Serve and clear food and beverage items in an unobtrusive and professional manner 9. Present menus and explanations for all menu items as well as specials of the day. 10. Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved. 11. To report all accidents or guest complaint immediately to a manager. 12. Ensure expiration dates or perishable items are checked on a daily basis & stored in accordance to HACCP standards 13. To respond properly in any hotel emergency or safety situation. 14. To breakdown any buffets, displays or side stations when needed 15. Attend all necessary briefings & training sessions as instructed by the Operations Manager, Food and Beverage 16. Handle cash and credit card procedures according to the guidelines of the accounting department 17. Identify potential problems and ask for assistance before breakdown occurs 18. Perform any duties and special projects as requested by management whether in your own department or any other department in the resort.

Have completed secondary school education Exceptional communication and interpersonal skills. Hospitality related Degree or Diploma Minimum of 1-2 years’ experience  as a waiter/waitress in a five star hotel Advanced levels of Business English Proficiency in a second language such as, Arabic. Excellent food & beverage knowledge The ability to work well under pressure Excellent attention to detail Previous experience in Middle east Experienced in Fire & Life safety system

1. Ensure correct uniform standards are followed at all times. 2. Ensure the guests of the outlet experience an enjoyable, expertly served beverage/dining experience by following the outlet sequence of service. 3. Maintain a thorough knowledge of the restaurant menu & daily specials at all times. 4. Be familiar with the beverage service including stemware used and appropriate garnishes. 5. Anticipate and service of guests' requirements at all times. 6. Prepare the outlet ready for service according to the outlet standard operating procedure or as per the specific manager’s instructions. 7. Ensure service stations are constantly cleared & re-stocked during service. 8. Serve and clear food and beverage items in an unobtrusive and professional manner. 9. Present menus and explanations for all menu items as well as specials of the day. 10. Ascertain a guest's satisfaction and handle any problem, which may arise informing a manager of the problem and how it was resolved. 11. To report all accidents or guest complaint immediately to a manager. 12. Ensure expiration dates or perishable items are checked on a daily basis & stored in accordance to HACCP standards. 13. To respond properly in any hotel emergency or safety situation. 14. To breakdown any buffets, displays or side stations when needed. 15. Attend all necessary briefings & training sessions as instructed by the Operations Manager, Food and Beverage. 16. Handle cash and credit card procedures according to the guidelines of the accounting department. 17. Identify potential problems and ask for assistance before breakdown occurs. 18. Perform any duties and special projects as requested by management whether in your own department or any other department in the resort.