Housekeeping Supervisor

Swissôtel Al Ghurair As a Housekeeping Supervisor you are responsible for supervising the daily operation as well as the Room Attendants to ensure standards are followed and cleanliness in all related areas is maintained. What’s in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world! Ability to make a difference through our Corporate Social Responsibility activities. What you will be doing: Prepare and delegate daily tasks to Housekeeping Attendants and provide Housekeeping Attendants with necessary resources such as keys and supplies to ensure efficient service on the floors Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction Inspect Guest rooms to ensure cleanliness and compliance to the Leading Quality Assurance standards of the Hotel Monitor room status i.e VIP/DND etc and effectively communicate room status and release rooms to the Front Office Department to maintain an efficient operation Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed. Report any performance issues to the Assistant Housekeeper/ Assistant Director of Housekeeping Train Room Attendants on Standards of Performance (SPI’s) to maintain the desired level of performance and Leading Quality Assurance standards

Minimum 2-3 years of previous experience in hotel industry is preferred Excellence in strategic leadership and team management Positive attitude and good communication skills Ability to work cohesively as part of a team

Prepare and delegate daily tasks to Housekeeping Attendants and provide Housekeeping Attendants with necessary resources such as keys and supplies to ensure efficient service on the floors. Handle Guest requests and complaints with care and follow up effectively to enhance Guest satisfaction. Inspect Guest rooms to ensure cleanliness and compliance to the Leading Quality Assurance standards of the Hotel. Monitor room status i.e VIP/DND etc and effectively communicate room status and release rooms to the Front Office Department to maintain an efficient operation. Report damaged items in the room and broken equipment to the Engineering Department as well as any lost and found items by following the set procedures. Order Housekeeping supplies on time and ensure inventory procedures are followed to maintain sufficient stock levels for the operational demands. Evaluate Housekeeping Attendant performance throughout the year and provide effective feedback when needed. Report any performance issues to the Assistant Housekeeper/ Assistant Director of Housekeeping. Train Room Attendants on Standards of Performance (SPI’s) to maintain the desired level of performance and Leading Quality Assurance standards.