Housekeeping Supervisor at InterContinental Dubai Marina

As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambiance where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to join InterContinental Dubai Marina Hotel & Residences as Housekeeping Supervisor. InterContinental Dubai Marina is a Five Star luxury hotel & residence in the heart of Dubai Marina with 328 rooms and residence suites, flexible event space and restaurants & bars. With over 30 languages and countries represented by the staff, the hotel weaves together an international five-star presence. A little taste of your day-to-day: Your role will include but not be limited to: • Beyond cleanliness, you’ll provide an experience. Consistently offer professional, warm, and engaging service, ensuring every guest feels like a VIP from the moment they arrive. • Oversee daily operations, ensuring that the housekeeping department runs seamlessly. From attention to detail to anticipating guest needs, you’ll guarantee the highest service standards. • Handle guest concerns swiftly and professionally, ensuring their comfort and satisfaction. Your ability to address issues with elegance and resolve them quickly will leave a lasting positive impression. • Assist in creating efficient departmental schedules that not only meet operational demands but also promote team well-being. • Actively participate in daily briefings, warm-up sessions, and departmental meetings. You’ll also keep detailed records of their progress and development. • Ensure the team is always prepared and aware of the day’s priorities, so no detail is overlooked. • Enforce and uphold the hotel’s policies and procedures to ensure cleanliness, safety, and sanitation standards never slip. • Identify and report any maintenance needs to the Engineering department, ensuring that issues are swiftly addressed without affecting the guest experience. • Follow all safety and sanitation policies, ensuring both guests and colleagues enjoy a safe, healthy, and pristine environment. Your commitment to safety will be as steadfast as your commitment to luxury. • Conduct daily inspections of checkout rooms and occupied rooms, overseeing 4–5 Room Attendants working independently or as part of a team. • Carry out daily deep-cleaning audits for each Room Attendant in accordance with IHG standards and procedures. • Maintain flexibility to work across morning, afternoon/evening, and night shifts as required. • Conduct additional weekly focused inspections to ensure consistent cleanliness and quality standards. • Inspect PPM (Planned Preventive Maintenance) rooms, identify and report any snags, and ensure deep-cleaning requirements are completed to the required standard. • Take responsibility for the cleanliness and overall presentation of lift landings, elevator doors, guest corridors, chute rooms, and garbage rooms within the assigned floor. Why you will love this job: • Work in a dynamic, high-energy environment where no two days are the same. • Learn new skills, receive mentorship, and have opportunities for career growth. • Be part of a supportive team that values collaboration and fun. • Enjoy benefits like staff discounts, and a creati

Oversee daily housekeeping operations to ensure seamless service and the highest standards of cleanliness. Handle guest concerns promptly and professionally to ensure guest satisfaction. Assist in creating efficient departmental schedules that support operational demands and staff well-being. Participate in daily briefings and maintain records of progress and development. Ensure the team prioritizes day-to-day tasks to cover all details. Enforce hotel policies and safety sanitation standards. Identify and report maintenance needs to Engineering to prevent guest impact. Follow all safety and sanitation policies to maintain a safe, healthy environment. Conduct daily inspections of checkout and occupied rooms, overseeing 4–5 Room Attendants. Carry out weekly deep-cleaning audits in line with IHG standards. Maintain flexibility to work across morning, afternoon/evening, and night shifts. Conduct additional weekly inspections to ensure consistent cleanliness and quality. Inspect PPM rooms, report snags, and ensure deep-cleaning requirements are completed to standard. Take responsibility for cleanliness and presentation of lift landings, elevator doors, guest corridors, chute rooms, and garbage rooms on the assigned floor.