Resort Host

Banyan Tree Dubai Role Overview As a Resort Host at Banyan Tree Dubai, you are the first point of contact for our guests and play a key role in shaping their overall experience. You will provide a warm, seamless, and personalised arrival and departure experience, ensuring all guest interactions reflect the elegance, calm, and intuitive service standards of the Banyan Tree brand. You will handle check-in, check-out, guest enquiries, and support the smooth running of front office operations with professionalism and attention to detail. Key Responsibilities Guest Arrival & Departure Welcome guests warmly upon arrival and ensure a smooth check-in experience. Process check-ins and check-outs accurately using the hotel PMS system. Escort or direct guests to rooms/resort areas where required. Ensure all departure formalities are handled efficiently and professionally. Guest Experience & Relations Act as a key point of contact for guest enquiries and requests. Provide personalised information about resort facilities, services, and local area. Handle guest feedback and complaints with professionalism and care, escalating where necessary. Anticipate guest needs to enhance the overall stay experience. Front Office Operations Manage room allocations in coordination with Housekeeping and Reservations. Ensure accurate and up-to-date guest records in the system. Handle cash, billing, and payment transactions accurately. Support daily front office reporting and handovers. Communication & Coordination Coordinate with Housekeeping, Concierge, and F&B teams to ensure seamless guest service. Communicate guest preferences, special requests, and VIP requirements effectively. Support smooth flow of operations during peak check-in/check-out periods. Service Excellence Deliver service that reflects Banyan Tree’s luxury and personalised hospitality standards. Maintain a calm, polished, and professional presence at all times. Ensure consistency in service delivery across all guest touchpoints. Health, Safety & Compliance Follow all front office procedures, safety protocols, and data privacy standards. Ensure proper handling of guest information and payments. Comply with all brand and operational SOPs.

Qualifications & Experience Previous experience as a Receptionist, Front Desk Agent, or Guest Service Agent in a luxury hotel or resort preferred. Strong knowledge of front office operations and guest service standards. Experience with hotel PMS systems (Opera or similar) is an advantage. Excellent spoken English; additional languages are beneficial. Competencies Strong guest-centric mindset Excellent communication and interpersonal skills Professional presentation and grooming Ability to multitask in a fast-paced environment Strong attention to detail Calm and composed under pressure Problem-solving and decision-making ability Team collaboration