Hostess

Banyan Tree Doha We are seeking a friendly and professional Hostess to join our team in Banyan Tree Doha. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a positive dining experience. Your warm personality and attention to detail will set the tone for our restaurant and contribute to our mission of delivering exceptional customer service. Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments. Ensures proper appearance (condition of uniforms) and grooming whilst on duty. Handles the guest greeting upon arrival and their seating through the hostess. Ensures that under no circumstances the entrance is left unattended. Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being. Makes herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge). Reports cleanliness and maintenance issues to the immediate Supervisor. Handles guest complaints as per instructions or consults the immediate Supervisor. Does all mise-en place work according to the whole day service requirements. To report any equipment failures/problems to the Maintenance Department. To pass any maintenance requests to the Maintenance Department. To participate in any Training/Developments schemes as recommended by senior management. Attends all regular departmental briefings and contributes to an open communication within the assigned team. To treat guests and colleagues in a polite and courteous manner. To observe high standards of personal hygiene. To maintain clean and organized side stations at all times. To anticipate customers’ needs.

Ideally with a relevant degree or diploma in Hospitality or Tourism management. Minimum 2 years of work experience in hotel operations. Good customer service, communications, and interpersonal skills are a must.

Greet guests and manage seating; present menus, provide recommendations, take orders, and handle payments. Maintain appearance and grooming, ensure entrance is never unattended, and provide a professional, friendly yet discreet relationship with guests. Develop product knowledge of menus and promotions. Report cleanliness and maintenance issues to supervisor; handle guest complaints per instructions. Perform mise-en-place duties for the day’s service. Report equipment failures to Maintenance; pass maintenance requests as needed. Participate in training and development schemes. Attend departmental briefings and contribute to open communication. Treat guests and colleagues politely and courteously. Maintain high standards of personal hygiene and keep side stations clean and organized. Anticipate customers’ needs.