Reservations Agent Intern

Alwadi Hotel Doha - MGallery Collection You are part of the story behind every memorable stay. At MGallery, each property offers a unique sense of place, and as a Reservations Agent Intern, you help create meaningful guest experiences from the very first interaction. With genuine care, attention to detail, and a passion for hospitality, you ensure every reservation is handled with warmth, professionalism, and a refined approach to service. What’s in it for you: Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activities What you will be doing: Assist in handling room reservations, inquiries, and booking requests professionally and efficiently. Respond to guest calls, emails, and reservation inquiries in a timely manner. Assist in providing information about room types, rates, hotel facilities, and services. Support the Reservations team in entering, updating, and maintaining accurate booking records. Assist with booking confirmations, modifications, cancellations, and special requests. Coordinate with Front Office, Sales, and other departments to ensure a smooth guest experience. Support the preparation of daily reservation reports and follow-up on pending bookings. Assist in promoting hotel facilities, room upgrades, packages, and additional services where appropriate. Maintain guest privacy and confidentiality at all times. Follow hotel policies, procedures, and standards of service. Support the smooth day-to-day operation of the Reservations department and assist colleagues when required. Contribute to creating thoughtful, personalized moments that reflect the unique spirit of MGallery. Embody the MGallery spirit through warm, attentive, and refined service.

Your experience and skills include: Currently pursuing a degree or diploma in Hospitality Management, Tourism, Business Administration, or a related field. Previous experience in reservations, front office, or guest services is an asset. Good communication and interpersonal skills. Warm, welcoming, and professional personality with a passion for hospitality. Basic knowledge of hotel operations and reservation procedures. Good computer skills and willingness to learn hotel reservation systems. Strong attention to detail and organizational skills. Ability to work independently as well as part of a team. Flexible and willing to work shifts, weekends, and public holidays as required. Professional grooming and a positive attitude at all times. Fluency in English; additional languages are an advantage.

Assist in handling room reservations, inquiries, and booking requests professionally and efficiently. Respond to guest calls, emails, and reservation inquiries in a timely manner. Assist in providing information about room types, rates, hotel facilities, and services. Support the Reservations team in entering, updating, and maintaining accurate booking records. Assist with booking confirmations, modifications, cancellations, and special requests. Coordinate with Front Office, Sales, and other departments to ensure a smooth guest experience. Support the preparation of daily reservation reports and follow-up on pending bookings. Assist in promoting hotel facilities, room upgrades, packages, and additional services where appropriate. Maintain guest privacy and confidentiality at all times. Follow hotel policies, procedures, and standards of service. Support the smooth day-to-day operation of the Reservations department and assist colleagues when required. Contribute to creating thoughtful, personalized moments that reflect the unique spirit of MGallery. Embody the MGallery spirit through warm, attentive, and refined service.