Accor
ibis Jeddah Malik Road Attends regular training sessions in line with the departmental P&P i.e. guest care, product knowledge, grooming standards, up-selling, etc. Works as per instructions from the immediate Supervisor and as per duty shifts i.e. basic cleaning work, polishing equipment, table setting, collects materials / goods from other departments, etc. Communicates directly with guests i.e. presents menus, helps with recommendations, receives orders, places orders and handles payments. Ensures proper appearance (condition of uniforms) and grooming whilst on duty. Handles the guest greeting upon arrival and their seating through the hostess. Ensures that under no circumstances the entrance is left unattended. Maintains a professional / friendly, yet discreet relationship with the outlet patrons to ensure their well-being. Makes himself / herself familiar with all menus, promotions, and other relevant issues concerning the outlet (product knowledge). Reports cleanliness and maintenance issues to the immediate Supervisor. Handles guest complaints as per instructions or consults the immediate Supervisor. Does all mise-en place work according to the whole day service requirements. To report any equipment failures/problems to the Maintenance Department. To pass any maintenance requests to the Maintenance Department. To participate in any Training/Developments schemes as recommended by senior management. Attends all regular departmental briefings and contributes to an open communication within the assigned team. To treat guests and colleagues in a polite and courteous manner. To observe high standards of personal hygiene. To maintain clean and organized side stations at all times. To anticipate customers’ needs. To be flexible in assisting around different areas of the hotel. Familiar with the company’s internal policies and safety procedures Helps in other areas of the Hotel if the situation requires. To have a complete understanding of and to adhere to policy relating to Fire, Hygiene, Health and Safety. Be familiar with all related company documentation and especially with the relevant Operational Standards for the department. To carry out any other reasonable duties and responsibilities as assigned. Administration: Work hand to hand with the hostess to ensure the name tag is all complete and in proper position. Ensuring business card and database are handed over to the hostess for the record. Make sure all the bill is handed over to the cashier. Ensure all the item is charged accordingly in the micros system as per the guest consumption.
Tamayyaz Program is for Saudi Nationals Only. Open to candidates with little to no work experience, including fresh graduates and those with up to 6 months of relevant work experience. Basic English skills are a must. Strong passion for the Hospitality Field. Excellent interpersonal and communication skills. Is a team player that contributes to and proactively assists co-workers. Ability to work a flexible roster depending on departmental needs. Ability to focus attention on guest needs, always remaining calm and courteous.
Attends regular training sessions; assists with guest care, product knowledge, grooming, and up-selling. Communicates with guests by presenting menus, taking and placing orders, and handling payments. Maintains appearance and grooming; manages guest greeting and seating with hostess; ensures entrance is attended. Builds professional, discreet rapport with patrons; stays informed on menus, promotions, and outlet issues. Reports cleanliness and maintenance needs; handles guest complaints per policy; performs mise-en-place and related duties. Reports equipment failures to Maintenance; participates in training schemes; attends departmental briefings and fosters open communication. Ensures compliance with Fire, Hygiene, Health and Safety policies; follows relevant Operational Standards. Supports other hotel areas as required. Coordinates with hostess on name tags and handover of bills and items in Micros system when guests are charged.
AED 2,450 – 3,920/mo