F&B Guest Relations

Fairmont Riyadh We are seeking a professional and enthusiastic Food & Beverage Guest relation to join our dynamic team in Riyadh, Saudi Arabia. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and organized dining experience. This position requires exceptional organizational skills, genuine hospitality, and a commitment to delivering outstanding customer service in a fast-paced, collaborative environment. Greet guests warmly at the restaurant entrance and seat them according to the floor plan while ensuring fair distribution among service staff Maintain comprehensive knowledge of the dining room layout, table configurations, restaurant capacity, hours of operation, dress code, and pricing structure Manage restaurant reservations efficiently by taking, recording, and confirming bookings in accordance with departmental standards Answer telephone calls within three rings using proper salutations and professional telephone etiquette Communicate reservation changes and cancellations to management promptly as they occur throughout your shift Review the reservation book daily, pre-assign designated tables, and follow up on all special guest requests Ensure all menus and check folders are cleaned, organized, and available in sufficient quantities Maintain a clean, organized, and welcoming Guest Relation stand at all times Monitor guest reactions and confer frequently with management to ensure guest satisfaction and address concerns promptly Anticipate heavy business periods and organize procedures to manage waiting lines efficiently Respond to guest inquiries accurately and provide information about hotel services and activities Handle guest complaints with professionalism, following established procedures to ensure immediate resolution and guest satisfaction Assist restaurant staff with their duties when requested to optimize service delivery and maintain a cooperative working environment Monitor table clearing and resetting procedures to ensure compliance with departmental standards Promote food and beverage outlets to guests during slower periods Maintain high standards of personal appearance, hygiene, and professional presentation at all times Report for duty punctually, wearing the correct uniform and name tag Comply with all hotel policies, fire safety procedures, health and safety regulations, and local legislation Attend training sessions and meetings as required Remain flexible and willing to extend job duties to meet business demands and guest service needs

Diploma or degree in vocational hospitality (preferred) Minimum one year of experience in a 4-5 star hotel environment, or equivalent hospitality experience; freshers with strong hospitality training are encouraged to apply Excellent verbal and written communication skills in English; proficiency in Arabic is a plus Strong organizational and multitasking abilities with keen attention to detail Proficient phone etiquette and reservation management skills Demonstrated ability to work efficiently in a fast-paced, high-volume environment Exceptional customer service orientation with genuine empathy and cultural sensitivity Problem-solving skills and ability to handle guest concerns with professionalism and grace Collaborative mindset with the ability to work effectively with diverse teams Flexibility to adapt to changing circumstances and willingness to support team members Knowledge of restaurant operations, table management, and dining service standards Ability to maintain composure and resilience under pressure Professional appearance and commitment to maintaining high hygiene standards Familiarity with local customs and cultural practices relevant to Riyadh, Saudi Arabia Basic cash handling knowledge and ability to assist with cashiering procedures

Greet guests warmly at the restaurant entrance and seat them according to the floor plan; maintain knowledge of dining room layout, table configurations, restaurant capacity, hours of operation, dress code, and pricing; manage restaurant reservations by taking, recording, and confirming bookings; handle telephone inquiries with proper etiquette; communicate reservation changes to management; review reservation book, pre-assign tables, and fulfill special guest requests; ensure menus and check folders are organized; maintain a clean Guest Relation stand; monitor guest reactions and address concerns; anticipate busy periods and manage waiting lines; respond to guest inquiries about hotel services; resolve guest complaints following procedures; assist restaurant staff to optimize service; monitor table clearing and resetting; promote F&B outlets during slower periods; maintain high standards of personal appearance and hygiene; comply with policies, safety regulations, and local laws; attend training sessions; remain flexible to support team duties.