Residences Manager (Appartments)

Mama Shelter Dubai Bring your passion for hospitality, leadership, and creating a true home-away-from-home experience to Mama Shelter Dubai! As our Resident Manager, you'll be the heart of the residential experience, looking after our residents, leading your Gang, and making sure every stay feels seamless, personal, and unmistakably MAMA. 🏡❤️✨ THE MISSION? 🎯 Be the Captain of the Residence: Oversee the day-to-day residential operations, leading with passion, energy, and confidence while creating an environment where residents and the Gang love to be. 🌟👥 🎯 Create a Home Away from Home: Build genuine relationships with our long-term residents, anticipate their needs, and ensure every interaction is warm, personal, and memorable. 🏡❤️ 🎯 Lead by Example: Be present, approachable, and hands-on, inspiring your team through action and setting the standard for exceptional residential service every day. 💪✨ 🎯 Build a Rockstar Gang: Lead, coach, motivate, and develop the residential services team, including Housekeeping, Maintenance, and Concierge, creating opportunities for growth and teamwork. 🚀🎓 🎯 Own the Resident Journey: Oversee check-ins, check-outs, requests, concerns, and follow-ups, ensuring every resident feels heard, valued, and well looked after. 🔑😊 🎯 Master the Business: Monitor occupancy, revenue, billing, rates, discounts, inventory, and operational costs while supporting the financial performance of the residence. 📈💰 🎯 Keep Everything Running Smoothly: Ensure residential units, communal areas, amenities, and facilities are maintained to the highest standards and that issues are resolved quickly. 🛠️✨ 🎯 Champion Quality & Safety: Ensure all residential operations meet the highest standards of cleanliness, health, safety, and regulatory compliance. 🧼✅ 🎯 Own the Leasing Experience: Support and oversee leasing activities, renewals, agreements, occupancy records, and tenant relations while ensuring all contracts and policies are followed. 📋🔑 🎯 Control the Details: Keep accurate records, monitor operational costs, follow up on maintenance, and ensure every detail of the residential operation is under control. 🔍📊 🎯 Be the Problem Solver: Work closely with the General Manager and all department heads to resolve challenges, improve operations, and find creative solutions that make life easier for our residents. 💡🤝 🎯 Protect the Mama Vibe: Bring the MAMA Spirit to the residence by creating a positive, energetic, and welcoming environment where residents feel part of the community. 🌈💛

MADE FOR YOU? ONLY IF… 💪 Leadership comes naturally: You have 2–3 years of leadership experience in a high-volume hotel or hospitality environment and know how to bring out the best in your Gang. 🌟 Hospitality is in your DNA: You genuinely enjoy looking after people and creating experiences that make residents feel at home. 🧠 Problem-solving is your superpower: You’ve never met a problem you couldn’t find a solution to. You stay calm, think creatively, and make things happen. 📊 You understand the business: Occupancy, revenue, costs, billing, and operational performance are all part of your game. 🔥 You stay cool under pressure: unexpected requests, busy days, and last-minute challenges? You know how to handle them with confidence and a smile. 🙌 You believe great teams build great experiences: You’re a team player who isn’t afraid to roll up your sleeves, support your Gang, and get stuck in. 🗝️ Integrity is non-negotiable : You lead with honesty, professionalism, accountability, and respect.

Oversee the day-to-day residential operations, leading with passion, energy, and confidence while creating an environment where residents and the Gang love to be. Build genuine relationships with long-term residents, anticipate their needs, and ensure every interaction is warm, personal, and memorable. Lead by example, being present, approachable, and hands-on, inspiring the team through action and setting the standard for exceptional residential service every day. Lead, coach, motivate, and develop the residential services team, including Housekeeping, Maintenance, and Concierge, creating opportunities for growth and teamwork. Own the resident journey: manage check-ins, check-outs, requests, concerns, and follow-ups. Monitor occupancy, revenue, billing, rates, discounts, inventory, and operational costs while supporting financial performance. Ensure residential units, communal areas, amenities, and facilities are maintained to the highest standards and issues resolved quickly. Ensure all residential operations meet cleanliness, health, safety, and regulatory compliance. Support and oversee leasing activities, renewals, occupancy records, and tenant relations while ensuring contracts and policies are followed. Maintain accurate records, monitor operational costs, follow up on maintenance, and ensure every detail of the residential operation is under control. Collaborate with the General Manager and department heads to resolve challenges and implement solutions that simplify residents’ lives. Embed the Mama Spirit to create a positive, energetic, and welcoming environment where residents feel part of the community.