Bartender

Raffles The Palm Dubai We invite you to join the world of luxury hospitality at Raffles The Palm as we are currently looking for a Bartender , reporting to the F&B Supervisor . The Bartender is responsible for providing exceptional beverage service to our guests, ensuring that every experience is seamless, attentive, and personalized. The role includes preparing and serving beverages, taking orders, engaging with guests, maintaining the bar area and equipment, managing stock levels, and ensuring all beverages are presented to the highest standards. At Raffles, the Bartender is more than a beverage service professional. This role is about creating memorable experiences through genuine hospitality, creativity, attention to detail, and expert beverage knowledge. The Bartender is professional, attentive, and proactive, anticipating guest needs and responding efficiently to requests while maintaining the exceptional service standards, warmth, and sophistication that define the Raffles experience. KEY ROLES & RESPONSIBILITIES Read daily events to be aware of any VIP arrivals. Must have a complete working knowledge of bar items, ingredients and preparation Ensure all details of service are performed properly for every guest To understand and adhere to Beverage Department Standard Operating Procedures Change ashtrays, serve cigarettes and wipe down bar area Carry trays, bus and reset tables with linen, china, glass and silver Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved When possible greet regular guests by name and note and serve preferences accordingly Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently Make all cocktails in accordance with Hotel’s standard beverage manual Receive and check liquor against previous shift’s requisitions Attempt to limit problems and liability related to customers' excessive drinking Serve snacks or food items to customers seated at the bar Organize requisition, pick up and verification for F&B items used in the bar areas Ensure that the bar is fully stocked and all side opening and closing duties are completed Slice and pit fruit for garnishing drinks Arrange bottles and glasses to make attractive displays Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague Assist with cleanup - mopping floors, removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins Maintain complete knowledge of all F&B services, outlets, hotel services/features Able to handle cash following established and proper Accounting procedures

Minimum 2 years food and beverage experience with detailed bar knowledge Previous public contact and/or cashiering experience Secondary school education Reading, writing and oral proficiency in the English language Team player with a creative and outgoing personality Must be well-presented and professionally groomed at all times Good communication and customer contact skills; good problem resolution skills Good Food and Beverage product knowledge. A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required. A good knowledge of all hard liquor, wines, mixes/cocktails. AND ABOVE ALL Embrace the Raffles brand promise and luxury in your role and in all your interactions. Foster an inclusive environment where every individual feels valued and respected

Read daily events to be aware of any VIP arrivals. Ensure all details of service are performed properly for every guest. Maintain complete working knowledge of bar items, ingredients and preparation. Change ashtrays, serve cigarettes and wipe down bar area. Carry trays, bus and reset tables with linen, china, glass and silver. Ascertain guest satisfaction and handle any problem, informing a manager of the problem and resolution. Greet regular guests by name and note/serve preferences. Professionally set up bar at opening, including liquor, icing, glassware, juices and garnishes. Process drink orders in proper calling order from guests and service staff, ensure correct order and billing. Make all cocktails per standard beverage manual. Receive and check liquor against requisitions. Limit problems related to customers' excessive drinking. Serve snacks or food items at the bar. Organize requisition, pick up and verification for F&B items used in the bar areas. Ensure the bar is fully stocked and complete opening/closing duties. Slice and pit fruit for garnishing drinks. Arrange bottles and glasses for attractive displays. Keep the bar area neat and tidy, clear dishes and glassware. Manage security in the work area and be properly relieved by a colleague. Assist with cleanup and general cleaning of rails, counters, and removal of ice. Maintain knowledge of all F&B services, outlets, hotel services/features. Able to handle cash following established accounting procedures.