RTS System Support Engineer

Join our Inspiring Audio Business as an RTS System Support Engineer , where you will play a key role in supporting customers, solving technical challenges, and delivering innovative communication and audio solutions. Key Responsibilities Provide technical support and guidance to customers on RTS products and solutions. Support the Sales team with technical expertise during customer engagements, project planning, and solution design. Review customer intercom system designs and develop complete, scalable, and operational solutions that meet project requirements. Analyse customer challenges and provide effective troubleshooting, validation, and technical solutions. Validate proposed system architectures and support the Sales team in developing optimal solutions for customer applications. Troubleshoot, test, and debug RTS hardware and software products, documenting and escalating issues through the internal bug reporting process where required. Create and maintain technical documentation, system designs, and signal flow diagrams to support customer projects. Assist customers with system commissioning, configuration, optimisation, and troubleshooting activities. Collaborate closely with Engineering, Product Management, and Sales teams to ensure successful customer outcomes. Key Skills Solid experience in technical support, systems engineering, broadcast technology, professional audio, or a related field. Working knowledge of Dante audio networking technology. Basic knowledge of trending Audio over IP platforms (AES67, SMPTE 2110 Suite) Basic understanding of RTS RVON protocol and IP-based communications systems. Familiarity with server virtualisation technologies. Strong understanding of networking principles, protocols, and troubleshooting methodologies. Good knowledge of audio signal flow and processing. The ability to troubleshoot audio signal flow from source to destination. Experience creating system layouts and signal flow diagrams using tools such as Microsoft Visio. Strong analytical, problem-solving, and communication skills. Customer-focused mindset with the ability to explain technical concepts.

Bachelor's degree in Electrical Engineering, Network Engineering, Audio Engineering, or a related discipline. Minimum 2 years of experience in the broadcast, live production, media, communications, or professional audio industry. Knowledge of IP-based broadcast, intercom, and Audio over IP technologies. Experience supporting complex customer environments and technical projects from design through implementation. Strong understanding of networking principles and audio system integration. Relevant industry certifications in networking, broadcast technology, or professional audio are an advantage. Self-motivated and highly organised, with the ability to independently manage priorities and schedule activities in coordination with customers, Sales, and internal stakeholders.

Provide technical support and guidance to customers on RTS products and solutions. Support the Sales team with technical expertise during customer engagements, project planning, and solution design. Review customer intercom system designs and develop complete, scalable, and operational solutions that meet project requirements. Analyse customer challenges and provide effective troubleshooting, validation, and technical solutions. Validate proposed system architectures and support the Sales team in developing optimal solutions for customer applications. Troubleshoot, test, and debug RTS hardware and software products, documenting and escalating issues through the internal bug reporting process where required. Create and maintain technical documentation, system designs, and signal flow diagrams to support customer projects. Assist customers with system commissioning, configuration, optimisation, and troubleshooting activities. Collaborate closely with Engineering, Product Management, and Sales teams to ensure successful customer outcomes.