Guest Service Officer - Telecommunication

Sofitel Dubai Downtown You are the beginning of an exceptional guest experience. As a Guest Service Officer - Telecommunication, you will make our guests feel welcome and reflect the exceptional experience once they arrive! Effectively manage all calls to the hotel as per the company's Brand Standards Consistently offer exceptional, friendly, and engaging service To be constantly aware of the room situation and to strive to obtain maximum occupancy To attend to the hotel guests in all communication from inside and outside the hotel To be aware of the hotel's security, fire, and safety procedures To be flexible with shift rotations, including night shifts, as required by the operation.

Diploma or degree in vocational hospitality or Room Division 2 to 5 years' experience, depending on education and career background Languages: fluent in English and a 2nd language would be a plus

Manage all calls to the hotel per Brand Standards; consistently offer exceptional, friendly, and engaging service; be aware of room status and strive for maximum occupancy; attend to hotel guests in all communications from inside and outside the hotel; be aware of hotel's security, fire, and safety procedures; flexible with shift rotations, including night shifts, as required by the operation.