Bartender - Lobby Lounge

Raffles Dubai We invite you to join the world of luxury hospitality at Raffles Dubai as our new Bartender in Raffles Salon our award-winning lobby lounge to provide prompt and courteous drink orders either taken directly from guests and patrons. This position reports to Outlets Supervisor. KEY ROLES & RESPONSIBILITIES • Read daily events to be aware of any VIP arrivals. • Must have a complete working knowledge of bar items, ingredients and preparation • Ensure all details of service are performed properly for every guest • To understand and adhere to Beverage Department Standard Operating Procedures • Carry trays, bus and reset tables with linen, china, glass and silver • Ascertain guest satisfaction and handle any problem which may arise, informing a manager of the problem and how it was resolved • When possible greet regular guests by name and note and serve preferences accordingly • Professionally set up bar at the start of opening, including liquor, icing, glassware, juices and garnishes • Process drink orders in proper calling order both from guests directly and from service staff, checking for correct order and managing billing quickly and efficiently • Make all cocktails in accordance with Hotel’s standard beverage manual • Receive and check liquor against previous shift’s requisitions • Attempt to limit problems and liability related to guest' excessive drinking • Organize requisition, pick up and verification for F&B items used in the bar areas • Ensure that the bar area is fully stocked and all side opening and closing duties are completed • Slice and pit fruit for garnishing drinks • Arrange bottles and glasses to make attractive displays • Keep the bar area neat and tidy at all times, regularly clearing dishes and glassware • Manage security in the work area, and at no time to leave the bar area unless properly relieved by a colleague • Assist with cleanup - removal of cans and bottles, general cleaning of rails and counters, removal of melting ice in bins • Maintain complete knowledge of all F&B services, outlets, hotel services/features • Able to handle cash following established and proper Accounting procedures

What will you bring to this role?  PERSONAL ATTRIBUTES Reading, writing and oral proficiency in the English language Team player with a creative and outgoing personality Must be well-presented and professionally groomed at all times Good communication and customer contact skills; good problem resolution skills Good Food and Beverage product knowledge. A good knowledge of beverage service styles and techniques, beverage preparation and specialized beverage orders of service is required. A good knowledge of all hard liquor, wines, mixes/cocktails. Embrace the Raffles brand promise and luxury in your role and in all your interactions.  Foster an inclusive environment where every individual feels valued and respected  QUALIFICATIONS  Secondary school education EXPERIENCE Minimum 2 years food and beverage experience with detailed bar knowledge Previous cashiering experience

READ DAILY EVENTS to be aware of VIP arrivals. Maintain complete working knowledge of bar items, ingredients and preparation. Ensure all details of service are performed properly for every guest. Adhere to Beverage Department Standard Operating Procedures. Carry trays, bus and reset tables with linen, china, glass and silver. Ascertain guest satisfaction and handle problems, informing a manager with resolution. Greet regular guests by name when possible and note/fulfill preferences. Professionally set up bar at opening (liquor, icing, glassware, juices, garnishes). Process drink orders correctly from guests and service staff; ensure correct order and efficient billing. Make cocktails per Hotel’s standard beverage manual. Receive and check liquor against previous shift requisitions. Limit problems related to excessive drinking. Organize requisition, pickup, and verification for F&B items in bar areas. Ensure bar area is stocked and all side opening/closing duties are completed. Slice and pit fruit for garnishes. Arrange bottles/glasses for attractive displays. Keep bar area neat and tidy; clear dishes/glassware regularly. Manage security in the work area and only leave bar area when properly relieved. Assist with cleanup (removal of cans/bottles, cleaning rails/counters, melting ice). Maintain knowledge of all F&B services/outlets/hotel services/features. Able to handle cash following established accounting procedures.