Audio Visual (AV) Manager

SO/ RAS AL KHAIMAH The Audio Visual Manager is responsible for overseeing all technical aspects of audio, visual, and multimedia services across the resort. This includes managing AV operations for meetings, conferences, weddings, entertainment, and lifestyle events in line with SO/ brand standards. The AV Manager leads a team of technicians, ensures seamless event execution, and maintains all technical equipment to deliver bold, stylish, and memorable experiences that define the SO/ brand within the All-Inclusive Collection. Key Responsibilities Operations & Event Support Manage the setup, operation, and breakdown of audio, video, lighting, and stage equipment for all events and entertainment programs. Partner with the Events, Entertainment, and Recreation teams to deliver innovative and high-quality guest experiences. Provide technical support to clients, event planners, and internal stakeholders before and during events. Maintain detailed event checklists, run sheets, and ensure timely execution of AV elements. Equipment & Maintenance Oversee the maintenance, inventory, and storage of AV equipment, ensuring all systems are fully operational. Implement preventive maintenance schedules and troubleshoot technical issues quickly. Research and recommend upgrades or new technologies to enhance the resort’s AV capabilities. Team Leadership Lead, train, and schedule a team of AV Technicians to provide professional, high-standard support. Foster a collaborative, guest-focused culture within the AV team. Provide coaching and technical training to upskill the team and maintain service excellence. Health, Safety & Compliance Ensure compliance with all safety regulations and brand standards in the handling and installation of AV equipment. Monitor the safe use of lighting, sound, and stage rigging during events. Maintain documentation of risk assessments, incident reports, and compliance checks. Administration & Budgeting Manage AV department budgets, including forecasting, procurement, and cost control. Negotiate with external AV vendors and service providers when outsourcing is required. Track and report on AV expenses, usage, and performance metrics.

Degree/diploma in Audio Visual Technology, Event Production, or related field. Minimum 3–5 years of experience in AV management in luxury hotels, resorts, or large-scale event venues. Strong technical expertise in audio systems, video projection, lighting design, staging, and multimedia production. Excellent leadership, organizational, and project management skills. Strong interpersonal and communication abilities to work with guests, clients, and cross-functional teams. Fluency in English required; additional languages are an advantage. Ability to work flexible hours, including evenings, weekends, and holidays.

Operations & Event Support: Manage the setup, operation, and breakdown of audio, video, lighting, and stage equipment for all events and entertainment programs. Partner with the Events, Entertainment, and Recreation teams to deliver innovative and high-quality guest experiences. Provide technical support to clients, event planners, and internal stakeholders before and during events. Maintain detailed event checklists, run sheets, and ensure timely execution of AV elements. Equipment & Maintenance: Oversee the maintenance, inventory, and storage of AV equipment, ensuring all systems are fully operational. Implement preventive maintenance schedules and troubleshoot technical issues quickly. Research and recommend upgrades or new technologies to enhance the resort’s AV capabilities. Team Leadership: Lead, train, and schedule a team of AV Technicians to provide professional, high-standard support. Foster a collaborative, guest-focused culture within the AV team. Provide coaching and technical training to upskill the team and maintain service excellence. Health, Safety & Compliance: Ensure compliance with all safety regulations and brand standards in the handling and installation of AV equipment. Monitor the safe use of lighting, sound, and stage rigging during events. Maintain documentation of risk assessments, incident reports, and compliance checks. Administration & Budgeting: Manage AV department budgets, including forecasting, procurement, and cost control. Negotiate with external AV vendors and service providers when outsourcing is required. Track and report on AV expenses, usage, and performance metrics.