Senior FM Services Specialist [Saudi National]

In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible. Job Description: Parsons is looking for an amazingly talented Senior FM Services Specialist – Saudi National to join our team! In this role you will get to provide on-site technical oversight and operational governance of Integrated Facilities Management (IFM) services across large-scale workforce accommodation and community assets. You will monitor hard and soft FM services, contractor performance, asset condition, worker welfare, hygiene, maintenance, and service quality to ensure facilities operate safely, reliably, and in accordance with contractual requirements, SLAs, KPIs, and applicable standards. What You'll Be Doing - Provide day-to-day on-site oversight of Integrated Facilities Management (IFM) activities across workforce accommodation, residential blocks, common areas, dining facilities, and supporting infrastructure. - Lead routine field inspections to assess facility condition, operational performance, cleanliness, safety, and service quality. - Monitor FM contractors and service providers to ensure compliance with contractual requirements, approved procedures, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs). - Review contractor response times, work quality, preventive maintenance performance, and closure of service requests. - Identify operational deficiencies, engineering defects, maintenance issues, and service failures and initiate appropriate corrective actions. - Track corrective actions and follow up with contractors to ensure deficiencies are resolved within required timeframes. - Monitor contractor manpower, deployment, supervision, and service delivery across assigned facilities. - Conduct quality inspections of soft FM services, including cleaning, janitorial services, catering, waste management, pest control, and associated community services. - Audit mass-catering kitchens, food preparation and storage areas, dining facilities, and related operations for compliance with applicable food safety and hygiene requirements. - Inspect residential accommodation, washrooms, sanitation facilities, and common areas to ensure appropriate standards of cleanliness, hygiene, and worker welfare. - Monitor waste collection, recycling, disposal, and pest management activities across the asset. - Provide technical oversight of hard FM services and basic Mechanical, Electrical, and Plumbing (MEP) infrastructure. - Monitor planned preventive maintenance and corrective maintenance activities for HVAC, electrical, plumbing, water distribution, lighting, and other building systems. - Review maintenance schedules and verify completion of planned maintenance activities against approved requirements. - Monitor critical equipment condition, reliability, availability, and recurring maintenance issues. - Review asset registers and verify that asset information, maintenance status, and lifecycle records are maintained accurately. - Represent City Operations and Asset Management during joint inspections, snagging, commissioning, and handover of new residential blocks and facilities. - Identify outstanding defects and operational readiness issues during handover and track them through resolution and closure. - Verify that new assets are maintainable, accessible, documented, and operationally ready before acceptance. - Review O&M documentation, asset information, warranties, maintenance requirements, and other handover information as required. - Track resident maintenance requests, complaints, grievances, and service issues and coordinate with contractors to achieve timely resolution. - Escalate recurring or high-risk service failures to senior Asset Management and City Operations leadership. - Maintain accurate records of inspections, incidents, service failures, corrective actions, contractor performance, and operational issues. - Prepare daily and weekly FM reports, contractor performance assessments, incident logs, KPI/SLA updates, and management summaries. - Analyze recurring maintenance and service trends and recommend practical improvements to asset performance and service delivery. - Coordinate with Asset Management, City Operations, HSE, Security, Community Management, contractors, residents, and other relevant stakeholders. - Support emergency response, business continuity, and incident management activities affecting facilities and residential communities. - Promote safe working practices, high service standards, worker welfare, and continuous improvement across FM operations. - Perform other responsibilities associated with this position as appropriate. What Required Skill

Provide day-to-day on-site oversight of Integrated Facilities Management (IFM) activities across workforce accommodation, residential blocks, common areas, dining facilities, and supporting infrastructure. Lead routine field inspections to assess facility condition, operational performance, cleanliness, safety, and service quality. Monitor FM contractors and service providers to ensure compliance with contractual requirements, SLAs, and KPIs. Review contractor response times, work quality, preventive maintenance performance, and closure of service requests. Identify operational deficiencies, engineering defects, maintenance issues, and service failures and initiate corrective actions. Track corrective actions and follow up with contractors to ensure timely resolution. Monitor contractor manpower, deployment, supervision, and service delivery across assigned facilities. Conduct quality inspections of soft FM services (cleaning, janitorial, catering, waste management, pest control, and community services). Audit mass-catering kitchens and dining operations for food safety and hygiene compliance. Inspect residential accommodation, washrooms, sanitation facilities, and common areas to ensure cleanliness, hygiene, and worker welfare. Monitor waste collection, recycling, disposal, and pest management. Provide technical oversight of hard FM services and basic MEP infrastructure. Monitor planned and preventive maintenance for HVAC, electrical, plumbing, water distribution, lighting, and building systems; verify completion of planned maintenance. Review asset registers and ensure accurate maintenance status and lifecycle records. Represent City Operations and Asset Management during joint inspections, snagging, commissioning, and handover of new residential blocks and facilities. Identify defects and readiness issues during handover and track resolution. Verify new assets are maintainable, accessible, documented, and operationally ready before acceptance. Review O&M documentation, warranties, and handover information. Track resident maintenance requests and coordinate with contractors for timely resolution. Escalate recurring or high-risk service failures to senior leadership. Maintain records of inspections, incidents, service failures, corrective actions, contractor performance, and operational issues. Prepare daily/weekly FM reports, contractor performance assessments, incident logs, KPI/SLA updates, and management summaries. Analyze maintenance/service trends and recommend improvements. Coordinate with Asset Management, City Operations, HSE, Security, Community Management, contractors, residents, and other stakeholders. Support emergency response, business continuity, and incident management for facilities and communities. Promote safe work practices and continuous improvement across FM operations. Perform other responsibilities as appropriate.