Property Manager (Mixed-use)

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Position Overview: We are seeking an experienced Property Manager to oversee the day-to-day operations of a premium mixed-use compound in Riyadh. The successful candidate will be responsible for delivering exceptional resident service, maximizing occupancy and revenue, managing stakeholder relationships, and ensuring full regulatory compliance across all property management functions. Key Responsibilities: Leasing & Tenancy Management - Develop and execute annual leasing and pricing strategies to achieve occupancy targets - Manage the full tenant lifecycle including move-ins, move-outs, renewals and lease negotiations - Oversee Ejar and Shomoos registration, renewals and compliance with RERA guidelines - Maintain professionally staged show units ensuring viewing readiness at all times - Conduct property viewings and follow up with prospective tenants within agreed timelines - Develop and execute corporate and diplomatic leasing outreach programs - Prepare annual rent benchmarking reports aligned with market comparables - Handle all tenant communications professionally - Manage retail and commercial tenant relationships including fit-out approvals and lease compliance - Coordinate tenant onboarding programs including welcome kits and compound orientation Financial & Revenue Management - Oversee monthly rent billing, collection and reconciliation processes - Implement robust arrears control procedures and achieve collection targets - Manage tenant deposit accounts in accordance with regulatory requirements - Coordinate utility meter readings and process resident rebilling for consumption overages - Support preparation of annual budgets and monitor variance against approved spend - Ensure full ZATCA compliance including VAT, e-invoicing, withholding tax and Zakat - Maintain open-book financial records and support Owner audit requirements - Prepare monthly management accounts including income statements and receivables aging - Monitor and minimize bad debt write-offs to remain within approved thresholds - Identify and maximize non-residential revenue streams and additional service income Operations & Vendor Coordination - Act as single point of contact between Owner and facility management contractor - Review and approve planned preventive maintenance schedules submitted by FM contractor - Sign off work permits for hard and soft services including hot work and after-hours access - Coordinate weekly operational meetings and monthly performance reviews with FM contractor - Manage resident access coordination for FM works - Own all resident-facing communications related to FM activities (outages, maintenance, closures) - Conduct quarterly joint inspections of common areas, plant rooms and amenities - Manage vacant unit inspections and coordinate MEP minimum-run schedules - Oversee parking management including allocation, enforcement and visitor permits - Ensure service request integration between property management and CAFM systems Customer Service & Community Management - Manage helpdesk operations and ticketing system with defined response times - Handle complaints efficiently - Support the events team with executing community events calendar - Deliver consistently high resident satisfaction scores - Implement and manage resident experience mobile app with real-time service request capability - Develop and execute resident retention and engagement programs - Conduct tenant satisfaction surveys and implement improvement action plans - Manage visitor management systems and access control protocols - Oversee resident services including mail/parcel handling, lost and found, and pet registration Compliance & Reporting - Ensure full compliance with KSA regulations including MoMRA, ZATCA, Civil Defense and SDAIA - Maintain comprehensive incident register and coordinate insurance claims handling - Prepare and submit monthly reports including KPI performance, risk assessment and improvement recommendations - Support preparation of annual reports and business plans - Maintain visitor and contractor access logs per Civil Defense requirements - Ensure PDPL compliance including data subject access requests and breach notification protocols - Manage Business Continuity Plan and conduct annual testing exercises - Maintain all lease trackers, arrears reports and maintenance documentation - Provide real-

Note: The posting lists various responsibilities and operational requirements but does not provide a distinct section labeled as Requirements, Qualifications, What you need, or Minimum qualifications. Therefore, this field is null.

Leasing & Tenancy Management: Develop and execute annual leasing and pricing strategies to achieve occupancy targets; Manage full tenant lifecycle including move-ins, move-outs, renewals and lease negotiations; Oversee Ejar and Shomoos registration, renewals and compliance with RERA guidelines; Maintain professionally staged show units; Conduct property viewings and follow up with prospective tenants; Develop and execute corporate and diplomatic leasing outreach programs; Prepare annual rent benchmarking reports; Handle all tenant communications; Manage retail and commercial tenant relationships including fit-out approvals and lease compliance; Coordinate tenant onboarding programs. Financial & Revenue Management: Oversee monthly rent billing, collection and reconciliation; Implement arrears control procedures and achieve collection targets; Manage tenant deposit accounts; Coordinate utility meter readings and rebilling; Support preparation of annual budgets and monitor variance; Ensure ZATCA compliance including VAT and e-invoicing; Maintain open-book financial records and support audit requirements; Prepare monthly management accounts; Monitor bad debt write-offs; Identify non-residential revenue streams. Operations & Vendor Coordination: Act as single point of contact between Owner and facility management contractor; Review maintenance schedules; Sign off work permits; Coordinate operational meetings and performance reviews; Manage resident access coordination; Manage resident-facing communications related to FM activities; Conduct inspections; Manage vacant unit inspections and MEP schedules; Oversee parking management; Ensure service request integration with CAFM. Customer Service & Community Management: Manage helpdesk and ticketing system; Handle complaints; Support events team; Deliver high resident satisfaction; Manage resident experience app; Develop retention and engagement programs; Conduct satisfaction surveys and improvement plans; Manage visitor management systems and access control; Oversee resident services including mail/parcel handling, lost and found, and pet registration. Compliance & Reporting: Ensure compliance with KSA regulations (MoMRA, ZATCA, Civil Defense, SDAIA); Maintain incident register and coordinate insurance claims; Prepare monthly KPI/risk reports and improvement recommendations; Support annual reports and business plans; Maintain access logs per Civil Defense; Ensure PDPL compliance; Manage Business Continuity Plan and conduct annual testing; Maintain lease trackers, arrears reports and maintenance documentation.