Field Service Representative

Nalco, an Ecolab Company, is seeking a Field Service Rep II​ in our Energy Services group. The Field Service Rep will primarily be responsible for providing contractual services and assist customers with problem solving support regarding their products/applications/solutions. What’s in it For You: - Flexible, independent work environment where you will manage a monthly schedule - Access to best in class resources, tools, and technology - Develop your career as you drive growth - Thrive in a company that values a culture of safety to include top-notch safety training and personal protection equipment - Competitive base salary benefits package starting day 1 of employment, including medical, dental, vision, matching 401k, company paid pension, stock purchase plan, tuition reimbursement and more!  What You Will Do: - Solve a wide range of complex, multi-disciplinary problems - Assume lead role in maintaining troubleshooting guides/bulletins and distribution to departments when required - Prepare reports detailing problems and solutions to initiate necessary corrective product modification and/or recommend process changes - Conduct site surveys, product/application audits - Inventory management of chemical delivery systems - Collect samples for monitoring chemical program - Deliver chemicals to customer as needed - Conduct field evaluations of new products - Lead appropriate pre-trial surveys for site visits - Interact with appropriate internal and external customers and resources - Maintain accurate records based on information gathered during trials and surveys - Create troubleshooting service guides and bulletins on existing products - Coordinate and manage sampling and inventory schedules - Coordinate implementing solutions with customers - Assist sales in preparing business proposals - Participate in design reviews, new applications and start-ups evaluations - Assist in critiquing products serviceability, performance and reliability - Provide customers with expert technical service in all major applications - Serve as a Mentor for all levels of Service Reps - Support and be committed to the teams Quality Improvement Process - Promptly report every incident, accident, injury or applicable near miss to next level management - Provide on-site field service (on the phone or on-site) Physical Demands: - Must have the ability to Lift/Push/Pull/Carry analysis tool box Minimum Qualifications: - University Degree in chemistry of chemical Engineering of education with at least 3-5 years’ experience in the same field - Ability to travel within a geographic territory; From Riyadh To Al Qassim Area - Must have a valid Driver’s License and acceptable Motor Vehicle Record - No immigration sponsorship offered for this role Preferred Qualifications: - Associate’s degree in engineering (Chemical, Mechanical, Industrial), Life Sciences (Biology, Chemistry, etc.) or Trade School Certification - 4 years of successful technical sales or field sales support experience - Must have knowledge of and experience in materials, scheduling and inventory processes - Experience in oil and gas industry preferred - Previous RO, Boilers, cooling Towers, Closed loops and WWTP - Water treatment or specialty chemical industry experience - Working knowledge of boilers, cooling towers, and wastewater treatment systems - High computer application literacy (including Microsoft Office Suite, and ability to learn internal business systems) - History of working in a field that requires autonomy and self-motivation - Excellent communication skills - Excellent organizational skills - A strong work ethic and ability to multitask

Minimum Qualifications: - Bachelor’s degree in Engineering (Chemical, Mechanical, Industrial) or Life Sciences - Candidate must have experience in water treatment application in refineries (5 – 10 years) - Water treatment or specialty chemical industry experience - Working knowledge of boilers, cooling towers, and wastewater treatment systems OR paper machine operations, wet end chemistry, and pulp mill operations - Possess a valid Driver's License and acceptable Motor Vehicle Record

What You Will Do: - Provide routine service support to Sales Representatives in strategic district accounts to execute agreed upon customer system assurance and continuous improvement plans - Assist Sales Representatives with plant surveys of prospective customers - Assist Sales Representatives with start-ups of new applications for both existing customers and new accounts - Develop strong relationships with the key stakeholders in the strategic district accounts where you provide service support to other District Sales Representatives - Provide technical support to customers by identifying and resolving customer challenges, and escalating as required - Engage in problem solving by performing system analysis, interpreting data and providing written recommendations to ensure customer operations are performing at optimal levels - Actively support Nalco innovations and technology in the strategic district accounts where you provide service support to other District Sales Representatives - Perform maintenance and repairs on equipment for other District Sales Representatives - Travel within assigned sales territory