Reinsurance Broking Lead Specialist – Fiduciary

Company: Description: Job Summary We are seeking a talented individual to join our Fiduciary team at Guy Carpenter. This role will be based in Riyadh, Saudi Arabia SAUDI NATIONALS ONLY. This is a hybrid role that has a requirement of working at least three days a week in the office. We’re seeking a Lead Specialist – Fiduciary who will have an opportunity to understand the end-to-end lifecycle of Re-insurance Broking. This is a place to enhance your knowledge and leadership skills, with an immense opportunity to lead Change Management initiatives as teams are undergoing system/process migration. Within the first 30 days, we expect you to gain in-depth knowledge of the service you would oversee and understand the role requirements. Within 60 days, attain competency and have a good understanding of process and systems. Within 90 days, be able to technically lead the team and be a single point of contact for all technical escalations and process improvements. Lead discussions and build relationships with Clients / Re-insurers / Business units as well as Placing brokers. Key Responsibilities Core Accountabilities - Process cash receipts and disbursement of fiduciary funds and reconciliations, responding to resulting queries - Support personal cash processing and fiduciary targets, including the use of Key Performance Indicators (KPIs) to facilitate reporting from the CSS Dashboard and other system tools - Leverage in-depth knowledge of fiduciary systems, processes, policies, and procedures in day-to-day work - Prepare, record, and report customer billing transactions emanating from broker ledger - Respond to requests from various stakeholders and appropriately escalate issues - Develop strong client/market relationships, providing value-added service - Maintain technical reinsurance knowledge and skills to effectively manage and service assigned client and/or market portfolio - Work with cross-functional teams (e.g., Compliance, Finance) to resolve sensitive client issues Technical Development - Lead/participate in knowledge sharing forums across onshore/offshore locations - Collaborate with peers on complex or contentious reinsurance developments; support and provide training, mentoring, and guidance within the team/department for all aspects of reinsurance service processing - Provide insights into complex technical terminology and clarify procedures - Lead authorization/sign-off and approvals on technical reports and documentation - Actively take part in Business Continuity and Business Impact Analysis, including a detailed mitigating plan - Participate in System Release Testing (enhancement, regression) and report bugs - Mentor and train team members to grow technically and professionally within the organisation Financial Performance - Lead various Financial KPI reviews (Cash, Funding, Income Exposure, Receivables, Retentions, Claims Collections, etc.) to drive continuous improvement and identify areas for improvement - Ensure Working Capital improvement and Bad Debt provisioning requirement well below the existing provision - Drive complex account/portfolio with proper account notes/memos highlighting servicing methodology and key concepts/protocols followed for business continuity - Lead financial delivery for the team/BU/entities assigned and provide operations dashboard and metrics to show trends, figures, and business insight - Drive legacy projects across regions, ensuring minimal/zero balances appearing above 90+ days ageing Risk & Compliance - Ensure compliance adherence to internal and external regulators guidelines - Participate in internal/external audits at team level and ensure team adherence to various compliance mandates Knowledge and Skills (Role Expectations) - Experience of Re-Insurance Accounting in London Market, Asian market, OR US Market - Act as a mentor and coach to develop colleagues; build passion and commitment towards team, department, and organisational goals - Positive attitude, willingness to offer and execute ideas and solutions to enhance processes within a changing environment - Know-how of markets/legislations/regulators/procedures governing our business - Technical aptitude, analytical skills, and ability to acquire subject matter expertise on existing and new processes - Well-read and updated on recent developments and happenings impacting our business - Able to engage, influence, and negotiate with Clients, Markets, and Colleagues professionally - Consistently provide guidance through mentoring and/or training colleagues - Consistently deliver superior client service - Strong ability to manage workload across varying demands and manage expectations of customers and stakeholders - Proven track record with delivery of change (including process and people impacts) and process improvement to enhance provision of service - Act as a role model by example, attitude, and consistent behavior committed to a “can do” culture - Graduate (Commerce, Banking & Insurance, and Fin

Experience of Re-Insurance Accounting in London Market, Asian market, or US Market. Ability to mentor and coach to develop colleagues. Positive attitude with willingness to offer and execute ideas to enhance processes. Knowledge of markets, legislations, regulators, and procedures governing the business. Technical aptitude and analytical skills with ability to acquire subject matter expertise on existing and new processes. Well-read on recent developments impacting the business. Ability to engage, influence, and negotiate with Clients, Markets, and Colleagues professionally. Consistently provide guidance through mentoring and/or training. Consistently deliver superior client service. Strong ability to manage workload across varying demands and manage expectations of customers and stakeholders. Proven track record with delivery of change (process and people impacts) and process improvement. Capability to model a can-do culture. Graduate (Commerce, Banking & Insurance, and Finance).

Process cash receipts and disbursement of fiduciary funds and reconciliations; support personal cash processing and fiduciary targets using KPIs for reporting from CSS Dashboard and other system tools; leverage fiduciary systems, processes, policies, and procedures in day-to-day work; prepare, record, and report customer billing transactions from broker ledger; respond to stakeholder requests and escalate issues; develop strong client/market relationships and provide value-added service; maintain technical reinsurance knowledge to service assigned client/market portfolio; collaborate with cross-functional teams (e.g., Compliance, Finance) to resolve sensitive client issues; lead/participate in knowledge sharing forums across onshore/offshore locations; mentor and train team members; lead authorization/sign-off on technical reports and documentation; participate in Business Continuity and Business Impact Analysis; participate in System Release Testing; drive financial KPI reviews and reporting; ensure working capital improvement and bad debt provisioning; drive complex accounts with proper notes/memos; lead financial delivery for the team and provide dashboards/metrics; drive legacy projects across regions with aging controls; ensure compliance with internal and external regulators; participate in audits at team level.