Systems Specialist

Join us at Miral Experiences! Miral Experiences is a region’s leader in the management and operation of world-class, award-winning immersive attractions and experiences across Abu Dhabi. Our diverse portfolio includes some of the most iconic entertainment and leisure destinations, including Ferrari World Yas Island Abu Dhabi, Yas Waterworld Yas Island Abu Dhabi, Warner Bros. World™ Yas Island Abu Dhabi, SeaWorld Yas Island Abu Dhabi, CLYMB™ Yas Island Abu Dhabi, and TeamLab. Phenomena Abu Dhabi, and CLYMB™ Abu Dhabi, as well as cultural treasures like Qasr Al Watan. We specialize in crafting unique experiences that cater to all tastes and ages, delivering a seamless blend of thrills, joy, and discovery. Our attractions are designed to ignite the imagination and create unforgettable memories for visitors from around the world. Whether you're seeking excitement, relaxation, or cultural enrichment, we offer something for everyone. About the Role We are seeking a skilled and proactive Systems Specialist to join our Technology Operations team. This role is responsible for the administration, implementation, monitoring, and support of the organization's on-premises infrastructure, ensuring systems are secure, resilient, and aligned with Enterprise Architecture, IT Strategy, and Information Security policies. The successful candidate will play a critical role in managing Microsoft and VMware environments, supporting core infrastructure services, maintaining business continuity, and driving operational excellence across the organization's technology landscape. Key Responsibilities Infrastructure Operations & Administration Manage, maintain, and optimize enterprise on-premises infrastructure and services. Administer and support Windows and Linux server environments. Perform operating system upgrades, patch management, and infrastructure maintenance activities. Manage Microsoft Active Directory, file services, DNS, DHCP, and identity-related services. Support Microsoft 365 services including Exchange Online, Teams, OneDrive, and related collaboration platforms. Administer VMware private cloud infrastructure and virtualized environments. Manage server hardware, storage platforms, and associated infrastructure services. Maintain email, antivirus, anti-spam, endpoint protection, and security platforms. Support call center infrastructure and related technologies. Administer SCCM, SCOM, Intune (MDM/MAM), and endpoint management solutions. Manage proxy and reverse proxy technologies to ensure secure and reliable connectivity. Monitoring, Incident Management & Security Monitor infrastructure performance, availability, and security events across the environment. Investigate and respond to incidents, alerts, and service disruptions in collaboration with internal and external stakeholders. Conduct root cause analysis and implement corrective and preventive actions. Perform regular system health checks, capacity reviews, and performance assessments. Monitor infrastructure risks and address vulnerabilities within agreed remediation timelines. Ensure compliance with organizational security standards, regulatory requirements, and best practices. Backup, Disaster Recovery & Business Continuity Manage enterprise backup solutions and recovery processes. Execute disaster recovery and business continuity procedures to ensure operational resilience. Perform regular testing and validation of backup and recovery capabilities. Maintain accurate documentation of recovery plans, configurations, and infrastructure assets. Infrastructure Improvement & Automation Evaluate existing infrastructure designs and recommend improvements aligned with industry best practices. Identify opportunities for automation using PowerShell and other administration tools. Maintain accurate infrastructure inventories, documentation, standards, and operational procedures. Support infrastructure projects, technology upgrades, migrations, and implementation initiatives. Research emerging technologies and provide recommendations to enhance services and operational efficiency. Collaboration & Stakeholder Support Work closely with infrastructure, cybersecurity, applications, and service management teams to support business objectives. Collaborate on the secure design, implementation, and deployment of new technologies. Support security awareness initiatives by helping employees understand technology and information security requirements. Provide technical guidance and support during audits, assessments, and compliance reviews. What We Are Looking For Education & Certifications Essential Bachelor's degree in Information Technology, Computer Science, or a related discipline. Relevant Microsoft certifications such as Microsoft Certified Administrator or Microsoft Certified Solutions Architect. VMware Certified Professional (VCP) or equivalent VMware certification. ITIL Certification. Preferred MBA or postgraduate qualification. Project

Essential Bachelor's degree in Information Technology, Computer Science, or a related discipline. Relevant Microsoft certifications such as Microsoft Certified Administrator or Microsoft Certified Solutions Expert. VMware Certified Professional (VCP) or equivalent VMware certification. ITIL Certification. Preferred MBA or postgraduate qualification.

Infrastructure Operations & Administration: Manage, maintain, and optimize enterprise on-premises infrastructure and services. Administer and support Windows and Linux server environments. Perform operating system upgrades, patch management, and infrastructure maintenance activities. Manage Microsoft Active Directory, file services, DNS, DHCP, and identity-related services. Support Microsoft 365 services including Exchange Online, Teams, OneDrive, and related collaboration platforms. Administer VMware private cloud infrastructure and virtualized environments. Manage server hardware, storage platforms, and associated infrastructure services. Maintain email, antivirus, anti-spam, endpoint protection, and security platforms. Support call center infrastructure and related technologies. Administer SCCM, SCOM, Intune (MDM/MAM), and endpoint management solutions. Manage proxy and reverse proxy technologies to ensure secure and reliable connectivity. Monitoring, Incident Management & Security: Monitor infrastructure performance, availability, and security events across the environment. Investigate and respond to incidents, alerts, and service disruptions in collaboration with internal and external stakeholders. Conduct root cause analysis and implement corrective and preventive actions. Perform regular system health checks, capacity reviews, and performance assessments. Monitor infrastructure risks and address vulnerabilities within agreed remediation timelines. Ensure compliance with organizational security standards, regulatory requirements, and best practices. Backup, Disaster Recovery & Business Continuity: Manage enterprise backup solutions and recovery processes. Execute disaster recovery and business continuity procedures to ensure operational resilience. Perform regular testing and validation of backup and recovery capabilities. Maintain accurate documentation of recovery plans, configurations, and infrastructure assets. Infrastructure Improvement & Automation: Evaluate existing infrastructure designs and recommend improvements aligned with industry best practices. Identify opportunities for automation using PowerShell and other administration tools. Maintain accurate infrastructure inventories, documentation, standards, and operational procedures. Support infrastructure projects, technology upgrades, migrations, and implementation initiatives. Research emerging technologies and provide recommendations to enhance services and operational efficiency. Collaboration & Stakeholder Support: Work closely with infrastructure, cybersecurity, applications, and service management teams to support business objectives. Collaborate on the secure design, implementation, and deployment of new technologies. Support security awareness initiatives by helping employees understand technology and information security requirements. Provide technical guidance and support during audits, assessments, and compliance reviews.