(UAE Nationals Only) Client Services Manager- Business Banking - Customer Service & Quality

We are seeking a talented and customer-centric individual to join MashreqBank as a Client Services Manager in our RBU - Muraqabat Branch. In this role, you will be responsible for managing and enhancing the overall customer experience for our SME clients. Your primary focus will be to ensure timely and accurate handling of customer requests, account maintenance, and compliance with regulatory requirements, while also driving service excellence and operational efficiency.

Bachelor's degree in Business Administration, Finance, or a related field. Minimum 5 years of experience in a customer-facing role, preferably in banking or financial services. Strong knowledge of SME banking products and services, including account management and compliance. Excellent communication and interpersonal skills, with the ability to build rapport with customers. Proven leadership and team management skills, with a track record of motivating and developing teams. Proficiency in using banking software and systems for account servicing and customer relationship management. Analytical mindset with the ability to interpret data and make informed decisions. Strong organizational skills and attention to detail. Ability to work independently and manage multiple priorities. Flexibility to adapt to changing business needs and a dynamic work environment.

Manage and enhance the overall customer experience for SME clients. Ensure timely and accurate handling of customer requests, account maintenance, and regulatory compliance. Drive service excellence and operational efficiency across branch operations and customer service functions.