Senior Project Lead - Digital Transformation

The Senior Project lead position is the key person who answers the questions about what problem are we solving, what should we build and provide the requirements to the design and delivery teams. The role also supports on-ground execution effort with the business and delivery teams in case of queries, challenges and help de-bottleneck/escalate to the right stakeholders. The role would be expected to manage 1-2 project leads, and/or directly manage digital transformation work-stream with 3-4 initiatives concurrently. The role is expected to function largely independently, with limited support from the Senior Practice lead. The role requires strong problem solving, communication, process/journey design, converting high level design to tangible requirements and project management elements to deliver high impact initiatives for sizeable impact on key business metrics e.g., sales, profitability, customer experience, cost efficiency. This is a techno-functional role and is critical for realization of the bank’s digital transformation agenda. For the work-streams managed directly/by the project leads aligned to them, the individual owns the on-ground activities, from solution development to implementation and benefit realization. There are 3 types of program work-streams that this role supports within the Group’s digital transformation agenda: 1. Business led: The business leaders have a desired vision / opportunity / change that they are already pursuing but are looking for specific inputs from a customer journey or process design perspective. The role is quite focused in such initiatives. Typically, this requires: Conducting a diagnostic to define as-is state Designing and creating buy-in on the ideal end state, including supporting as required with market and customer research Crystalizing ideal end state into a set of requirements from a process / policy / design / technology / people point of view Supporting as required to obtain sign off from Business and Control stakeholders (Risk, Security, Compliance, Legal etc.) 2. Business initiated: The business leaders have a desired vision / opportunity / change that they want to pursue but it is at a concept level. For such initiatives, the role is critical to bridge the gap between idea and reality. There is greater buy-in from stakeholders and often availability of budget / capacity to execute the projects, but the role needs to design the functional solution and manage the delivery. Typically, this requires: Defining the problem statement and creating alignment across key stakeholders (across teams) Conducting a diagnostic to define as-is state Designing and creating buy-in on the ideal end state, including supporting as required with market and customer research Crystalizing ideal end state into a set of requirements from a process / policy / design / technology / people point of view Prioritizing requirements based on impact and obtaining alignment Managing overall program delivery with relevant IT, other internal delivery teams (e.g. design), vendors or external stakeholders Facilitating de-bottlenecking, decision making and sign offs from Business and Control stakeholders (Risk, Security, Compliance, Legal etc.) Ensuring project stabilization and handover to / establishment of BAU (Business As Usual) roles Tracking impact is in line with expectations and facilitating sign offs on benefits 3. Group Digital Office led: These are programs where the opportunity / change is being proposed by Digital. For such initiatives, the role is critical in supporting Digital leadership team for creating buy-in with business and finance stakeholders. There is often limited support from stakeholders, especially at initial stages and requires quick contextual opportunities identification and building of stakeholder confidence. The role is often the face of the program and is critical in building Digital’s reputation within the organization. In addition to the activities highlighted under Business initiated programs, typically this requires: Leading/supporting primary and secondary research to understand the problem context Conducting a diagnostic to define as-is state with varied level of access to information Designing and creating buy-in on the ideal high level end state Crystalizing ideal end state into a high-level set of requirements from a process / policy / design / technology / people point of view Identifying benefit levers and cost drivers for proposed solution Working with business and delivery teams for high level benefits and costs (business case) Socializing business case with decision makers to secure budget approvals Formalizing requires initiatives as per the necessary processes within IT, Procurement, and other delivery teams Experience required:- 5+ years’ experience in top tier management consulting or 8-10 years’ in a digital transformation/business projects/product team in a large organization (Not IT project leads but

Bachelor's degree in Computer Science, Information Technology, Data Science, Engineering, or a related field. Relevant banking or professional certification is preferred. Ongoing professional development in banking regulation, risk management and digital ways of working.

The Senior Project lead position is the key person who answers questions about what problem is being solved, what should be built, and provides the requirements to design and delivery teams. Manages 1-2 project leads and/or directly manages digital transformation work-stream with 3-4 initiatives concurrently. Functions largely independently with limited support. Owns on-ground activities for work-streams managed directly/by project leads, from solution development to implementation and benefit realization. Supports on-ground execution with business and delivery teams, troubleshooting queries, challenges, and escalation to stakeholders. Drives problem solving, communication, process/journey design, converting high level design into tangible requirements and project management elements to deliver high impact initiatives affecting sales, profitability, customer experience, and cost efficiency. Works across three program work-stream types (Business led, Business initiated, Group Digital Office led) to design, validate, and deliver end states, requirements, benefits, and governance with stakeholders across Risk, Security, Compliance, Legal, IT, procurement, and external vendors as needed.