Relationship Manager - Elite Banking

At RAKBANK, we believe in fostering a culture of innovation, growth, and excellence. We are not just a bank, we are a community that thrives on collaboration, customer-centricity, and creating meaningful digital experiences that drive business impact. As a Relationship Manager – Elite Banking, you will play a key role in acquiring, managing, and growing relationships with affluent and high-net-worth clients across liabilities, wealth, and lending solutions. Your focus will be on building strong, long-term partnerships by understanding client needs, delivering tailored financial and wealth management solutions, and ensuring exceptional customer satisfaction. You will be responsible for driving portfolio growth, deepening client engagement, generating investment and lending opportunities, and achieving budgeted targets while consistently upholding the bank's policies, ethical standards, and code of conduct. Reporting to the Vice President & Team Manager – Elite Banking, you will be part of a dynamic team of high-performing professionals, working in a collaborative and fast-paced environment focused on delivering excellence, driving business growth, and enhancing RAKBANK's position within the UAE's premium banking landscape. What You Will Be Doing: Acquire, manage, and grow a portfolio of affluent and high-net-worth clients while achieving targets across liabilities, assets, investments, and revenue. Drive new-to-bank customer acquisition through networking, referrals, corporate engagements, community events, and strategic relationship building. Deepen existing client relationships by increasing share of wallet through tailored wealth, investment, protection, and lending solutions. Provide advisory-led financial solutions across deposits, mutual funds, fixed income products, structured investments, treasury/FX solutions, insurance, and other wealth offerings. Identify and generate lending opportunities, including mortgages and secured credit facilities, ensuring clients receive holistic financial solutions. Maintain the highest standards of customer service, governance, KYC, AML, suitability assessments, and regulatory compliance while delivering a superior Elite Banking experience. Collaborate with internal stakeholders and product partners to maximize client acquisition, portfolio growth, and cross-sell opportunities. Prepare and review credit applications while ensuring accurate documentation and adherence to internal policies and risk standards. Stay informed of market developments, economic trends, competitor offerings, and investment opportunities to provide informed advice to clients. Act as a trusted advisor to clients by delivering personalized financial strategies aligned with their wealth creation, preservation, and succession planning needs. What We Are Looking For: Bachelor's degree in Business, Finance, Banking, Economics, or a related field. Minimum 5+ years of experience in Relationship Management, Wealth Management, Priority Banking, Private Banking, or Affluent Banking. CISI Level 3, ICWIM and UAE rules and regulations or SCA certified Proven track record in acquiring and managing affluent or high-net-worth customers with strong NTB acquisition capabilities. Experience in advisory-led sales of investment products, wealth solutions, and liability products. Strong understanding of wealth management, lending, mortgage, and investment solutions. Excellent networking, relationship-building, communication, and business development skills with a customer-centric mindset. What Is In It For You: Competitive, performance-linked compensation and incentive structure. Comprehensive medical coverage for you and your family. Inclusive, collaborative, and high-performance workplace culture. Opportunity to work with one of the UAE's leading affluent and wealth banking propositions. Exposure to innovative wealth management, investment, and banking solutions. Professional development, leadership growth, and career advancement opportunities. Opportunity to build meaningful client relationships and make a direct impact on the bank's growth and success.

University degree or equivalent qualification; 5+ years’ experience in branch banking, operations and relationship management or customer service; experience in advisory level on investment product offerings.

Drives the team to generate new business to achieve defined sales targets and team targets across assets and liabilities. Conducts joint calls with team members to increase business and to acquire new relationships and performs daily team huddles and monthly performance reviews as per prescribed guidelines. Provides leadership, coaching and support to the team members by setting objectives, identifying development needs and conducting performance management to manage staff attrition with an aim to optimize performance of every team member. Builds and deepens relationships with existing RAK elite/wealth management customers to achieve increase in share of wallet and revenues and assesses the quality, potential and profitability of new relationships as well as the existing portfolio. Ensures that the service standards of RAK elite/wealth management are met and maintained, and nil undesirable business is sourced and ensures that the team members clear IS certification within stipulated deadline. Provides complete information on IS products available on platform to enable customers to make informed decisions and keeps customers updated on current market trends and global economic policies and provides truly professional customer service to achieve a high level of customer satisfaction and retention. Prepares, recommends and reviews credit applications for cards, funded and non-funded facilities and ensures proper documentation and timely draw-down and manages an incremental portfolio of relationships, liabilities, AUM and assets. Advises and promotes to customers other products of the bank, refers potential leads and facilitates maximum conversions and cross sells different products of the bank to minimize attrition. Be fully aware of the entire product and service range available and keeps abreast of market developments, both global as well as local.