Hotel Cleanliness Expert

START YOUR JOURNEY WITH US Can you imagine waking up to the sound of silence where the horizon stretches endlessly and the desert whispers stories of centuries past? Welcome to Al Maha, a Luxury Collection Desert Resort & Spa, a timeless sanctuary hidden among the rolling dunes of the Dubai Desert Conservation Reserve. Here, every sunrise paints the sands in gold, and every moment invites you to slow down and reconnect with nature, with purpose, and with yourself. Among lush palm groves and desert wildlife, our 42 private pool villas offer a world apart, a place where luxury feels natural and authenticity breathes in every detail, from handcrafted interiors to views that blur the line between sky and earth. Our story is one of heritage, passion, and belonging, and now, it could be yours too. Join a team that brings the spirit of Arabia to life, crafting experiences as unforgettable as the desert itself. LOVE WHAT YOU DO EVEN MORE At Marriott, we believe exceptional guest experiences begin with how we treat our associates. At Al Maha, you’ll become part of a close-knit family that values passion, purpose, and pride in what we do. We’re looking for talented and dedicated individuals to join our team, and in return, we offer you the following: A career with limitless horizons, from the golden dunes of Al Maha to over 8,000 Marriott hotels worldwide , where new opportunities await. Professional growth and mentorship guided by some of the region’s most accomplished hoteliers. Competitive salary and benefits , including on-property accommodation and full-board meals. Exclusive Marriott privileges , discounted stays and dining, plus special rates for friends and family. Comprehensive medical and life insurance coverage. All the tools, resources, and support you need to excel every day. OUR EXPECTATIONS FROM THE ROLE: POSITION SUMMARY Our jobs aren’t just about giving guests a clean room and a freshly made bed. Instead, we want to build an experience that is memorable and unique. Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience. No matter what position you are in, there are a few things that are critical to success – ensuring a safe workplace, following company policies and procedures, maintaining confidentiality, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for Hotel Cleanliness Experts – to get it right for our guests and our business each time. CRITICAL TASKS Guest Relations Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Assist other employees to ensure proper coverage and prompt guest service. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (Luxury Collection brand) to resolve issues, delight, and build trust. Housekeeping Protocol Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues. Respond promptly to requests from guests, Front Desk, or At Your Service requests. Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards. Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed. Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk. Comply with quality assurance expectations and standards. Return cart to designated area at the end of shift. Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room. Fold cleaned linen into designated size, either by hand or using folding machine. Post caution signs (e.g., wet floor signs) to limit traffic when necessary. Perform other reasonable duties as requested. Support the sustainability program of the property to protect our environment and to achieve the green key certification, as HK cleanliness expert/supervisor, segregate empty water bottles/cans, pack separately and communicate with manager to arrange logistic etc. Sanitize Buggy and load suppl

Our Hotel Cleanliness Experts are skilled in a wide range of housekeeping functions with responsibility for maintaining the appearance and cleanliness of the whole hotel. They are empowered to move about their space and do what needs to be done. Whether delivering guest requests, stocking carts, cleaning rooms and public spaces, or other similar responsibilities, the Hotel Cleanliness Expert makes sure the spaces in the hotel help create a great guest experience. CRITICAL TASKS: Guest Relations – Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. Anticipate and address guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. Assist other employees to ensure proper coverage and prompt guest service. Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (Luxury Collection brand) to resolve issues, delight, and build trust. Housekeeping Protocol – Contact Engineering, At Your Service (AYS)/ Delighted to Serve (DTS), or Housekeeping office directly for urgent repairs and preventative maintenance issues. Respond promptly to requests from guests, Front Desk, or At Your Service requests. Select appropriate cleaning chemicals and necessary personal protective equipment for various surfaces and cleaning jobs, following OSHA regulations and corporate standards. Fill cart with supplies (e.g., chemicals, rags, linens, amenities) as needed. Report room status (e.g., Do Not Disturb notice on room, discrepant rooms) to Main Linen Room, Housekeeping manager/supervisor, or Front Desk. Comply with quality assurance expectations and standards. Return cart to designated area at the end of shift. Clean and organize items stored in laundry room, supply/storage closets, linen room, and/or uniform room. Fold cleaned linen into designated size, either by hand or using folding machine. Post caution signs (e.g., wet floor signs) to limit traffic when necessary. Perform other reasonable duties as requested. Support the sustainability program of the property to protect our environment and to achieve the green key certification, as HK cleanliness expert/supervisor, segregate empty water bottles/cans, pack separately and communicate with manager to arrange logistic etc. Sanitize Buggy and load supplies.