Marriott International
Guest Experience Expert (Russian Speaker) - Ajman Saray, a Luxury Collection Resort
Ajman, UAEPosted 1 weeks ago
- Salary
- AED 12k–18k a month· est.
- Job type
- Full time
- Level
- Entry level
- Field
- Hospitality & Tourism
- Work mode
- On site
About the role
POSITION SUMMARY Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts – to get it right for our guests and our business each and every time. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: No related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Requirements
High school diploma or G.E.D. equivalent. Related work experience: No related work experience. Supervisory experience: No supervisory experience. License or Certification: None.
Responsibilities
Serve as a Guest Experience Expert by assisting guests throughout their stay, processing operational needs, addressing guest requests, completing reports, and sharing local highlights. Maintain safety, adhere to policies, protect company assets, uphold quality standards, and present professional appearance and communications. Stand, sit, or walk for extended periods; move, lift, carry, push, pull, and place objects weighing up to 10 pounds as needed. Perform other reasonable duties as requested to ensure guest satisfaction and business success.
Skills
- Guest service
- Operational support
- Report completion
- Local area knowledge
- Safety adherence
- Professional communication
- POS/transaction processing
- Mobility and physical stamina
- Stand, sit, or walk for extended periods
- Customer request handling
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