Cluster Assistant Manager Groups and Events- Four Points by Sheraton Sheikh Zayed Road, Dubai, Four Points by Sheraton Bur Dubai, Sheraton The Walk, Dubai

POSITION SUMMARY Contact appropriate individual or department (e.g., Sales, Data Administration, Accounting) as necessary to resolve guest calls, requests, or problems. Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott, including up-selling. Determine and give complimentaries to guests as gifts for their patronage (e.g., rewards points, show tickets, gift certificates). Promote awareness of brand image internally and externally. Process requests for redeeming Marriott Rewards points. Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Enter Marriott Rewards information into appropriate software when taking guest reservations. Answer, record, and process all guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing (e.g., filing, sending emails, typing, faxing). Assist management in training and motivating employees; serve as a role model. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Monitor the performance of others to ensure adherence to quality expectations and standards. Read and visually verify information in a variety of formats. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: No supervisory experience. License or Certification: None

Contact appropriate individual or department to resolve guest calls, requests, or problems. Use sales techniques to maximize revenue and up-sell. Process guest requests for Marriott Rewards points redemption. Process all reservation requests, changes, and cancellations by phone, fax, or mail. Enter Marriott Rewards information into software. Answer, record, and process guest calls, requests, questions, or concerns. Perform general office duties to support Sales & Marketing. Assist management in training and motivating employees; serve as a role model. Follow company policies; maintain professional appearance; protect confidential information. Welcome and acknowledge guests; anticipate service needs; thank guests. Communicate clearly; prepare and review documents; answer telephones with proper etiquette. Develop positive working relationships; support team; respond to concerns. Monitor performance to ensure quality. Read and verify information in various formats. Move objects weighing up to 10 pounds. Perform other reasonable duties as requested by Supervisors.