Director of Housekeeping

JOB SUMMARY Manages housekeeping functions and staff on a daily basis to ensure property guest rooms, public space and employee areas are clean and well maintained. Directs and works with team to successfully execute all housekeeping operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. Responsible for inspecting areas of responsibilities and following up with a plan for improving results. CANDIDATE PROFILE Education Bachelor degree required. Experience: Minimum 5 years’ experience in Housekeeping, preferably in a luxury environment CORE WORK ACTIVITIES Managing Housekeeping Operations and Budgets • Ensures compliance with all housekeeping policies, standards and procedures. • Understands the importance of department’s operation on the overall property financial goals and educates staff on details as appropriate. • Reviews staffing levels to ensure the guest service, operational needs and financial objectives are met. • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to ensure adequate supplies. • Supervises an effective inspection program for all guestrooms and public space. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. • Ensures all employees have proper supplies, equipment and uniforms. • Communicates areas that need attention to staff and follows up to ensure understanding. • Supervises daily housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results. Conducting Human Resources Activities • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them. • Schedule employees to business demands and for tracks employee time and attendance. • Ensures employees understand expectations and parameters. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy. • Observes service behaviors of employees and provides feedback to individuals. • Ensures employee recognition is taking place on all shifts. • Solicits employee feedback, utilizes an “open door” policy, and reviews employee satisfaction results to identify and address employee problems or concerns. • Participates in employee progressive discipline procedures. • Review employee satsifaction results. • Participates in interviewing and hiring of team members with the appropriate skills. Ensuring Exceptional Customer Service • Sets a positive example for guest relations. • Participates in the development and implementation of corrective action plans to improve guest satisfaction. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. • Responds to and handles guest problems and complaints. • Strives to improve service performance. #LI-MA1 At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Education: Bachelor degree required. Experience: Minimum 5 years’ experience in Housekeeping, preferably in a luxury environment.

Manage housekeeping operations and budgets; ensure compliance with policies and standards; monitor staffing levels to meet guest service and financial objectives; assign work, inventories and supplies; supervise inspections of guestrooms and public spaces; drive budgeted goals and financial performance; provide training and development for staff; schedule employees and track time/attendance; administer disciplinary procedures; maintain employee relations and satisfaction; respond to guest problems and continuously seek service improvements; lead departmental meetings and communicate goals clearly; participate in interviewing and hiring of team members.