Executive Housekeeper

JOB SUMMARY Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the housekeeping or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. CORE WORK ACTIVITIES Managing Housekeeping Operations • Ensures guest room status is communicated to the Front Desk in a timely and efficient manner. • Works effectively with the Engineering department on guestroom maintenance needs. • Supervises the property general cleaning schedule. • Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments. • Inventories stock to ensure adequate supplies. • Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures. • Assists in the ordering of guestroom supplies, cleaning supplies and uniforms. • Supports and supervises an effective inspection program for all guestrooms and public space. • Communicates areas that need attention to staff and follows up to ensure understanding. • Ensures all employees have proper supplies, equipment and uniforms. Managing Departmental Costs • Participates in the management of the department’s controllable expenses to achieve or exceed budgeted goals. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals. • Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. Ensuring Exceptional Customer Service • Responds to and handles guest problems and complaints. • Strives to improve service performance. • Empowers employees to provide excellent customer service. • Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Conducting Human Resources Activities • Participates as needed in the investigation of employee accidents. • Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met. • Ensures employees understand expectations and parameters. • Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. • Observes service behaviors of employees and provides feedback to individuals. • Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary. • Participates in the employee performance appraisal process, providing feedback as needed. • Assists as needed in the interviewing and hiring of employee team members with the appropriate skills. • Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job. • Participates in employee progressive discipline procedures. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

High school diploma or GED with 2 years experience in housekeeping or related professional area OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required.

Managing Housekeeping Operations: Ensures guest room status is communicated to the Front Desk in a timely and efficient manner; Works with Engineering on guestroom maintenance needs; Supervises the property general cleaning schedule; Prepares work assignments based on rooms to be cleaned and prospective check-outs; Manages inventory of stock and ensures adequate supplies; Supervises daily Housekeeping shift operations and ensures compliance with policies and procedures; Assists in ordering guestroom supplies, cleaning supplies, and uniforms; Supports and supervises an effective inspection program for all guestrooms and public spaces; Communicates areas needing attention to staff and follows up; Ensures employees have proper supplies and uniforms. Managing Departmental Costs: Participates in managing controllable expenses to meet/exceed budgeted goals; Understands impact of operations on financial goals and manages to budget; Reads budgets, operating statements, and payroll reports as needed. Ensuring Exceptional Customer Service: Responds to guest problems and complaints; Strives to improve service performance; Empowers employees to provide excellent service; Focuses on guest satisfaction in meetings and continuous improvement. Conducting Human Resources Activities: Participates in investigation of accidents; Supervises staffing levels to meet guest service, operational, and financial objectives; Ensures employees understand expectations and policies; Administers policies fairly with documented procedures; Observes service behaviors and provides feedback; Trains new room attendants and provides follow-up training; Participates in performance appraisals; Assists in interviewing and hiring; Supports orientation for new hires; Participates in progressive discipline procedures.