Concierge (Saudi National) - The Ritz-Carlton Residences, Diriyah

POSITION SUMMARY Respond to Residence owners’ and their guests’ requests for visitor information, special arrangements, or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from Residence owners and their guests with unique needs and follow up to promote satisfaction. Gather, summarize, and provide information to Residence owners and their guests about the property and the surrounding area amenities, including special events and activities. Announce all visitors, contractors, etc. to Residence owners before allowing them to go up and permit access to only authorize visitors and implement into the key track system. Answer, record, and process all calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Engineer, Bellperson, Housekeeping) as necessary to resolve call, request, or problem. Understand and assist with owners’ reservation services (HRS). Assist with scheduling of the elevator for move-in/out for Residence owners/tenants. Assist with Bell/valet services for owners when requesting for their vehicles. Perform Lobby Ambassador tasks. Review shift logs/daily memo books and document pertinent information in logbooks. Report any incidents, accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearances are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all Residence owners and their guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank others with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested. Adhere to the highest standards of The Ritz-Carlton service excellence. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: Minimum 1 year of related work experience. Previous experience as a Concierge or similar position within a luxury hotel, luxury residential property, or other high-end hospitality environment preferred. Demonstrated ability to deliver personalized service and effectively manage owner and guest requests within a luxury service setting. Supervisory Experience: No supervisory experience. License or Certification: None ELIGIBILITY REQUIREMENTS In compliance with the Kingdom of Saudi Arabia labor and localization requirements, only Saudi nationals can be considered for this role. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Education: High school diploma or G.E.D. equivalent. Related Work Experience: Minimum 1 year of related work experience. Previous experience as a Concierge or similar position within a luxury hotel, luxury residential property, or other high-end hospitality environment preferred.

Respond to Residence owners’ and guests’ requests for information, transportation, reservations, and services; coordinate with appropriate departments to resolve requests; manage access and security for visitors; answer calls and messages; assist with owner reservation services; assist with elevator scheduling for move-ins/outs; provide lobby ambassador services; maintain accurate logs; report incidents and safety concerns; uphold Ritz-Carlton standards; welcome guests and maintain professional appearance; develop positive relationships with staff and owners; perform other duties as requested.