Bell Captain

POSITION SUMMARY Greet guests and inform them of property amenities, services, and hours of operation, and local areas of interest and activities. Open doors and assist guests/visitors entering and leaving property. Assist with luggage storage and retrieval. Transport guest luggage to and from guest rooms and/or designated bell area. Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxi cab, shuttle bus, limousine/sedan service) for guests/visitors, and record advance transportation request as needed. Dispatch bell staff or valet staff as needed. Communicate parking procedures to guests/visitors. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Serve as a departmental role model, and assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating and coaching employees. Develop and maintain positive working relationships with others. Follow all company policies and procedures; and report accidents, injuries, and unsafe work conditions to manager. Maintain awareness of undesirable persons on property premises. Ensure uniform and personal appearance are clean and professional and maintain confidentiality of proprietary information. Welcome and acknowledge all guests, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats (e.g., small print). Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High School diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: Less than 1 year supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Education: High School diploma or G.E.D. equivalent. Related Work Experience: At least 1 year of related work experience. Supervisory Experience: Less than 1 year supervisory experience.

Greet guests and inform them of property amenities, services, and hours of operation; open doors and assist guests entering and leaving the property; assist with luggage storage and retrieval; transport guest luggage to and from guest rooms or designated bell area; assist guests with loading/unloading luggage; supply guests with directions; arrange transportation (taxi, shuttle, limousine) and record advance transportation requests; dispatch bell or valet staff as needed; communicate parking procedures; follow up to ensure requests or problems are resolved; act as a departmental role model and assist management with hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; develop positive working relationships; comply with policies and procedures; report accidents or unsafe conditions; maintain professional appearance and confidentiality; welcome and acknowledge guests, anticipate needs, assist guests with disabilities, and thank guests; use clear and professional communication; provide telephone etiquette; comply with quality assurance standards; read and verify information; move at required speeds; stand or move for extended periods; lift and move objects up to 50 pounds without assistance and over 75 pounds with assistance; handle varying sizes and weights; navigate stairs and ramps; reach and bend; perform other reasonable duties as requested by supervisors.