Club Lounge Supervisor

POSITION SUMMARY Ensure staff is working together as a team to ensure optimum service and that guest needs are met. Inspect grooming and attire of staff, and rectify any deficiencies. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, use of FIFO, and cleanliness. Complete scheduled inventories and stock and requisition necessary supplies. Monitor dining rooms for seating availability, service, safety, and well being of guests. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors. PREFERRED QUALIFICATIONS Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Education: High school diploma or G.E.D. equivalent. Related Work Experience: At least 2 years of related work experience. Supervisory Experience: At least 1 year of supervisory experience.

Ensure staff works together to provide optimum service and meet guest needs. Inspect staff grooming and attire and rectify deficiencies. Complete opening and closing duties, including setting up supplies, cleaning equipment and areas, and securing doors. Monitor storage areas for organization, FIFO usage, and cleanliness. Complete inventories and stock/requisition of supplies. Monitor dining rooms for seating availability, service, safety, and guest well-being. Complete work orders for maintenance repairs. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, motivating, and coaching employees; act as a role model and first point of contact for Fair Treatment/Open Door Policy. Follow safety and security policies; report accidents and unsafe conditions; complete safety training and certifications. Ensure uniforms and appearance are clean and professional; maintain confidentiality and protect company assets. Welcome and acknowledge guests; anticipate service needs; assist guests with disabilities; thank guests with genuine appreciation. Communicate clearly and professionally; build positive relationships; support team goals and address concerns. Adhere to quality standards and seek ways to increase efficiency, productivity, quality, safety, and cost-savings. Read and verify information in various formats; visually inspect tools/equipment for defects. Stand, walk, and perform duties for extended periods; move items up to 50 pounds; maneuver objects of varying size and weight; navigate stairs, ramps, and confined spaces. Perform additional reasonable duties as requested by Supervisors.