Assistant Chief Concierge

Exceptional Hospitality Starts with You Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will oversee the operations of the concierge desk, manage VIP services, and work closely with other departments to coordinate special requests. In this role, you will ensure the concierge team maintains the highest standards of service and professionalism. As an Assistant Chief Concierge , you’re not just assisting guests with special requests and services – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact. In addition, this role requires the following minimum qualifications: Proven experience in a concierge or guest service role, ideally in a hotel setting. Strong leadership and team management skills, with the ability to train and motivate staff. In-depth knowledge of local attractions, dining, events, and activities. Exceptional communication and interpersonal skills, with the ability to handle high-pressure situations and guest requests. Proficiency in English; additional languages are a plus. Ability to work flexible hours, including nights, weekends, and holidays. Familiarity with hotel property management systems (PMS) and concierge systems is preferred.

Oversee the operations of the concierge desk, manage VIP services, and work closely with other departments to coordinate special requests. Ensure the concierge team maintains the highest standards of service and professionalism. Deliver memorable hospitality experiences by assisting guests with special requests and services.