Field Service Supervisor-Low Current System (Saudi National Only)

The purpose of this position is to provide strategic and operational leadership for field service operations, overseeing a team of service professionals across Facilities Management contracts and large customer sites. The role is accountable for ensuring contractual obligations are consistently achieved or exceeded while driving customer satisfaction, operational excellence, financial performance, and workforce development. Responsibilities include leading resource planning, performance management, talent development, and continuous improvement initiatives while leveraging Honeywell Building Solutions (HBS) tools, processes, and best practices. The position is responsible for delivering service and project execution in alignment with business objectives, contractual commitments, productivity targets, safety standards, and profitability goals. As a hands-on leader, the role also contributes directly to service delivery while maintaining overall accountability for team performance, customer engagement, and operational outcomes.

YOU MUST HAVE Bachelor’s degree in Electrical Engineering, Mechanical Engineering, or a related technical discipline. 5-8 years of experience in field service, facilities management, building automation, or a related industry. 3-5 years of experience managing or leading service teams with demonstrated success in achieving operational and customer satisfaction objectives. Proven experience managing service contracts, resource planning, and service delivery performance. Strong understanding of service operations, maintenance practices, and contract execution. Knowledge of budgeting, cost control, and contract-level financial management. Effective communication and stakeholder management skills, with the ability to build strong customer relationships. Core Competencies Leadership & Team Management - Ability to lead, coach, and develop service technicians and supervisors while fostering a culture of accountability, safety, and high performance. Financial Acumen - Ability to understand contract-level financial performance, monitor costs, manage budgets, and implement actions to achieve revenue, margin, and productivity targets. Operational Analysis - Ability to evaluate operational data, identify trends and performance gaps, and implement effective corrective actions to improve service delivery. Customer Relationship Management - Ability to establish and maintain strong customer relationships, manage escalations, and ensure customer satisfaction and retention. Planning & Resource Management - Ability to effectively allocate personnel, materials, tools, and subcontractor resources to meet operational and contractual requirements. Continuous Improvement - Ability to drive process improvements, enhance operational efficiency, and promote best practices across service operations. Results Orientation - Demonstrated ability to achieve business objectives by overcoming obstacles, making sound decisions, and delivering consistent operational results. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Lead resource planning, performance management, talent development, and continuous improvement for field service operations. Deliver service and project execution aligned with objectives, contractual commitments, productivity targets, safety standards, and profitability. Direct service delivery while ensuring team performance, customer engagement, and operational outcomes. Manage service contracts, resource planning, and service delivery performance; leverage Honeywell Building Solutions tools and best practices.