Field Service Engineer II

This Field Service Engineer role is responsible for providing technical support for Sundyne pumps, compressors, controls, and rotating equipment in both field and factory environments. The position combines hands-on installation, commissioning, troubleshooting, repair, customer support, technical reporting, and Root Cause Failure Analysis, while also supporting training and mentoring activities. It requires strong technical expertise, independent judgment, professional customer communication, and the ability to travel extensively for domestic and international service assignments. As part of the global Field Service team, the Field Service Engineer provides field and factory support to customers and channel partners while working closely with internal departments to drive continuous improvement in Sundyne pump and compressor products, processes, and service practices. · The role requires strong technical knowledge of pump products, with hands-on support for installation, pre-commissioning, commissioning, troubleshooting, controls, instrumentation, PLCs, and rotating equipment. · Domestic and international travel of 50% or more is required. · The compensation structure includes base salary plus overtime up to a defined level.

Required Qualifications and Skills · Experience with rotating equipment, or mechanical systems, knowledge in mechanical seals & PLC will be a plus. · Knowledge of process-control equipment and the ability to read P&ID drawings to troubleshoot field issues. · Experience working with cause-and-effect diagrams, P&IDs, and API seal plans. · Ability to read mechanical drawings and use GD&T to confirm that parts meet OEM specifications. · Previous experience with international travel and field service assignments. · Strong interpersonal skills, with the ability to communicate clearly and act professionally in customer-facing environments. · Self-directed work style, sound judgment, and confidence to operate independently in the field. · Ability to train and mentor junior Field Service Engineers. · Curiosity, willingness to learn new skills, and a strong problem-solving mindset. · Ability to adapt to customer sites while managing expectations, constraints, and available resources. · Strong technical writing skills, including the ability to prepare service reports and RCFA documentation. Education and Experience · Bachelor’s degree in mechanical, Electrical, or Electronic Engineering with at least five years of field experience; or · Two-year technical degree in a related field with at least three years of field experience; or · A minimum of four years of relevant field experience without a degree. · Ability to work both independently and collaboratively in a team environment. · Strong attention to detail and a high level of focus on customer satisfaction. · Excellent personal organization and time-management skills. · Flexibility to manage multiple projects at different stages while balancing competing priorities. Preferred Qualifications · Familiarity with American Petroleum Institute (API) standards, API610 & 685 & 617 chapter#3. · Experience with CAD software such as AutoCAD, NX, or SolidWorks. · Working knowledge of the concepts, practices, and procedures used in oil and gas, chemical, or related industries. Career Growth Opportunities Field Service Engineers at Sundyne have advanced into roles such as Engineering Manager, Compressor Expert, Director of Engineering, Global Service Manager, Quality Control Manager, and General Manager. This role is well suited for candidates who can contribute both internally and directly to customers in the field. We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

Providing technical support for Sundyne pumps, compressors, controls, and rotating equipment in field and factory environments; hands-on installation, commissioning, troubleshooting, repair, customer support, technical reporting, and Root Cause Failure Analysis; supporting training and mentoring; travel extensive for domestic and international service assignments; collaborate with internal departments to drive continuous improvement in products, processes, and service practices; read P&ID drawings and mechanical drawings; prepare service reports and RCFA documentation.