Client Services Ambassador

Closing date: 16/11/2026 Number of positions: 1 Recruiter name: Reem Mansoor Reference number: 74932 Workplace Type: Mediclinic Airport Road Hospital | Abu Dhabi | United Arab Emirates MAIN PURPOSE OF JOB To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role KEY RESPONSIBILITY AREAS To effectively and efficiently manage the patient appointment scheduling and registration process To effectively and efficiently manage the medical insurance process and other related tasks Effectively manage the billing and cash up process To consistently meet customer service expectations by improving the quality of patient service REQUIRED EDUCATION Essential: Completed secondary school education (Grade 12) Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting REQUIRED EXPERIENCE Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry Desired: Experience in a Contact Centre or Healthcare environment REQUIRED JOB SKILLS AND KNOWLEDGE Computer literacy and proficiency in MS Office applications CRM (customer relations management) software applications Hospital information systems Knowledge of company policies and emergency codes Knowledge of medical insurance terminologies and process Medical terminology and procedures Numerical literacy Patient scheduling and registration processes All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program. If you wish to grow with us, apply now and become a part of the Mediclinic Middle East Family

Essential: Completed secondary school education (Grade 12). Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance / accounting. Essential: 2-3 Years’ experience in a customer services role, preferably in the healthcare industry. Desired: Experience in a Contact Centre or Healthcare environment. Computer literacy and proficiency in MS Office applications. CRM (customer relations management) software applications. Hospital information systems. Knowledge of company policies and emergency codes. Knowledge of medical insurance terminologies and process. Medical terminology and procedures. Numerical literacy. Patient scheduling and registration processes.

To effectively and efficiently manage the patient appointment scheduling and registration process. To effectively and efficiently manage the medical insurance process and other related tasks. Effectively manage the billing and cash up process. To consistently meet customer service expectations by improving the quality of patient service.