Technical Success Manager

Technical Success Manager Location: Remote, Saudi Arabia About Us At Black Duck, we help organizations build secure, high-quality software by identifying and addressing security risks throughout the software development lifecycle. Our solutions are trusted by engineering and security teams around the world, including organizations operating in complex and highly regulated environments. About the Role We’re looking for a Technical Success Manager to join our Customer Success team in Saudi Arabia. This role combines hands-on technical expertise with customer relationship management. You’ll own the customer relationship after the sale, helping customers successfully adopt Black Duck, embed our solutions into their development workflows, and achieve measurable value from their investment. You’ll be comfortable working directly with engineering, DevOps and security teams, with practical knowledge of Application Security, SAST, DAST, SCA and the software development lifecycle. You’ll handle technical guidance, configuration, tuning and troubleshooting directly, partnering with Customer Success Engineers and other specialists when deeper expertise is required. At the same time, you’ll build trusted relationships with senior stakeholders, lead business reviews and help customers develop their application security programs. Align. Adopt. Amplify Value. Align Understand what success looks like for each customer and translate their business goals into clear technical outcomes. Adopt Drive adoption across teams and use cases, deliver technical enablement, and help embed Black Duck into customers’ development and DevSecOps workflows. Amplify Value Demonstrate measurable impact through adoption, coverage and risk reduction, while helping successful customers become long-term advocates. What You’ll Do • Own the technical Customer Success relationship for your accounts. • Provide hands-on guidance around configuration, tuning, integrations and troubleshooting. • Work with engineering, development, DevOps and security teams to drive adoption. • Deliver technical enablement and best-practice guidance. • Help customers integrate Black Duck into their SDLC and CI/CD workflows. • Identify technical challenges and work through solutions, bringing in specialist expertise when needed. • Lead customer reviews and demonstrate measurable technical and business value. • Partner with Sales, Solutions Engineering, Support and Product to deliver a great customer experience. What We’re Looking For • Hands-on experience in Application Security, DevSecOps, software security or software development. • Practical knowledge of SAST, DAST and/or SCA. • Experience with CI/CD, DevOps tooling and modern development environments. • Strong technical troubleshooting and problem-solving skills. • Experience working directly with enterprise customers in a technical capacity. • The ability to communicate effectively with both technical teams and senior stakeholders. • A genuine interest in both solving technical problems and building long-term customer relationships. Experience in Technical Account Management, Customer Success Engineering, Solutions Engineering, Application Security, DevSecOps or Professional Services could all provide a strong foundation for this role. If you’re technically hands-on, enjoy solving complex problems and get just as much satisfaction from building trusted customer relationships, we’d love to hear from you.

Hands-on experience in Application Security, DevSecOps, software security or software development. Practical knowledge of SAST, DAST and/or SCA. Experience with CI/CD, DevOps tooling and modern development environments. Strong technical troubleshooting and problem-solving skills. Experience working directly with enterprise customers in a technical capacity. The ability to communicate effectively with both technical teams and senior stakeholders. A genuine interest in both solving technical problems and building long-term customer relationships.

Own the technical Customer Success relationship for your accounts. Provide hands-on guidance around configuration, tuning, integrations and troubleshooting. Work with engineering, development, DevOps and security teams to drive adoption. Deliver technical enablement and best-practice guidance. Help customers integrate Black Duck into their SDLC and CI/CD workflows. Identify technical challenges and work through solutions, bringing in specialist expertise when needed. Lead customer reviews and demonstrate measurable technical and business value. Partner with Sales, Solutions Engineering, Support and Product to deliver a great customer experience.