Product Specialist

Description Job Purpose: This role is to be a key resource for product knowledge and customer engagement, ensuring a thorough understanding of software products to support both internal teams and customers. By conducting market research and competitive analysis, the role identifies trends and opportunities for improvement, driving innovation. It provides technical support and develops training materials to enhance customer satisfaction while collaborating with cross-functional teams to influence product development. By monitoring performance metrics and customer feedback, the role ensures product enhancements align with user needs, contributing to the overall success of the company. Key Responsibilities And Duties • Develop an in-depth understanding of our software products, features, and functionalities to provide expert guidance to internal teams and customers. • Conduct competitive analysis and market research to identify trends, customer needs, and opportunities for product improvement or new development. • Serve as a point of contact for customer inquiries, providing technical support and troubleshooting assistance to ensure customer satisfaction. • Create and maintain product documentation, including user manuals, training materials, and FAQs. Conduct training sessions for internal teams and customers as needed. • Work closely with Product Management, Engineering, Sales, and Marketing teams to gather insights and feedback, contributing to product roadmaps and feature prioritization. • Assist in the planning and execution of product launches, ensuring all stakeholders are aligned and informed about new features and updates. • Gather and analyze customer feedback and usage data to inform product enhancements and identify potential areas for growth. • Monitor product performance metrics and key performance indicators (KPIs) to evaluate success and drive data-driven decisions. • Other duties as assigned within the scope of the job. Requirements Skills and Abilities: • Familiarity with software development processes, agile methodologies, and project management tools. Understanding of relevant technologies and programming languages is a plus. • Strong analytical skills with the ability to interpret data and make informed recommendations. • Excellent verbal and written communication skills, with the ability to present complex information clearly to diverse audiences. • Problem-Solving: Strong problem-solving abilities, with a proactive approach to identifying and addressing issues. • Ability to work collaboratively in a team environment and foster positive working relationships across departments. Experience • 2-4 years of experience in product support, product management, or a related role in the software industry. Education • Bachelor’s degree in Computer Science, Business, Marketing, or a related field (Relevant certifications are a plus). Language • Excellent command of oral and written English and prefer Arabic. Licenses / Certifications • SCE.

2-4 years of experience in product support, product management, or a related role in the software industry. Bachelor’s degree in Computer Science, Business, Marketing, or a related field (Relevant certifications are a plus). Excellent command of oral and written English and prefer Arabic. Licenses / Certifications: SCE.

Develop an in-depth understanding of software products to provide expert guidance to internal teams and customers. Conduct competitive analysis and market research to identify trends and opportunities for product improvement or new development. Serve as a point of contact for customer inquiries, providing technical support and troubleshooting assistance. Create and maintain product documentation, including user manuals, training materials, and FAQs; conduct training sessions for internal teams and customers as needed. Collaborate with Product Management, Engineering, Sales, and Marketing to gather insights and feedback, contributing to roadmaps and feature prioritization. Assist in planning and execution of product launches. Gather and analyze customer feedback and usage data to inform product enhancements. Monitor product performance metrics and KPIs to evaluate success and drive data-driven decisions. Other duties as assigned.