Product Manager

Welcome to MultiBank Group, a global financial pioneer established in 2005 in California and now proudly headquartered in Dubai, UAE. We specialize in delivering cutting-edge trading technology, unparalleled liquidity, and exceptional customer service. Our extensive range of financial products includes Forex, Metals, Shares, Indices, Commodities, and Cryptocurrency CFDs. Join our thriving community of over 2 million clients across 100 countries, contributing to a daily trading volume exceeding US$ 35 billion. As a heavily regulated institution with oversight from 18+ financial regulators across 5 continents, and recipient of over 80 financial awards, MultiBank Group is devoted to innovation, excellence, and empowering our clients to achieve their financial goals. Role Overview We are looking for an experienced Product Manager / Product Owner to lead the development and continuous improvement of client registration, authentication and onboarding journeys across our CFD and Crypto products. You will own the end-to-end onboarding experience, from initial registration and account creation to identity verification, compliance approval and client activation. Your objective is to deliver seamless, secure, compliant and conversion-driven onboarding across web and mobile, while supporting multiple regulatory jurisdictions, products and business requirements. This is a hands-on role requiring close collaboration with Engineering, Design, Compliance, Risk, Operations and business stakeholders. Key Responsibilities Product ownership and strategy • Own the backlog and roadmap for registration, authentication and onboarding across CFD and Crypto platforms • Define product requirements, user stories, acceptance criteria and business rules • Prioritize by business impact, regulatory requirements, customer experience and technical dependencies • Manage the full delivery lifecycle, from discovery and requirements through development, testing, release and optimization • Ensure a consistent onboarding experience across web and mobile, while meeting product-specific requirements Client registration and authentication • Own registration and sign-in journeys: email, password, social authentication, OTP verification and account recovery • Define requirements for session management, device management, authentication security and fraud prevention • Optimize registration flows to minimize friction and abandonment while keeping appropriate security controls • Manage account creation logic, duplicate account detection and client eligibility checks • Support multiple brands, products and regulatory entities Client onboarding and verification • Design and optimize onboarding for retail clients and, where applicable, professional and corporate clients • Own KYC requirements: identity verification, document collection, liveness checks and address verification • Define onboarding questionnaires, suitability or appropriateness assessments, risk profiling and client declarations • Manage onboarding statuses, rejection and resubmission scenarios, manual reviews and exception handling • Coordinate integrations with third-party identity verification, KYC/AML and fraud prevention providers • Communicate onboarding progress and next steps clearly to clients Regulatory and compliance integration • Work with Compliance and Legal to translate regulatory requirements into product functionality • Support jurisdiction-specific requirements, including eligibility, regulatory entity assignment and disclosures • Implement CFD- and Crypto-specific onboarding requirements • Support AML, sanctions screening, PEP screening and enhanced due diligence workflows • Ensure proper consent collection, data protection, audit trails and regulatory recordkeeping • Coordinate regulatory changes and implement them on time across platforms Client experience and conversion optimization • Analyze onboarding funnels to identify friction points, drop-offs and opportunities for improvement • Optimize registration completion, KYC approval and client activation rates • Collaborate with UX/UI designers on intuitive, accessible onboarding experiences • Define and monitor onboarding KPIs, dashboards and operational performance metrics • Run experiments and evaluate improvements using quantitative and qualitative data • Balance conversion optimization with regulatory compliance and risk management Qualifications & Skills • 4+ years as a Product Manager or Product Owner, preferably in FinTech, online brokerage, Crypto, banking or other regulated financial services • Experience owning digital registration, authentication, KYC or client onboarding products • Understanding of CFD brokerage and/or Crypto trading products and their onboarding requirements • Familiarity with KYC, AML, sanctions screening, client classification and jurisdiction-specific regulatory requirements • Experience integrating third-party services and working with APIs • Strong understanding of web and mobile product development • Proven ability to translate complex business and regulatory requirements into clear technical specifications and user stories • Experience in Agile environments using tools such as Jira and Confluence • Strong analytical, problem-solving and stakeholder management skills • Excellent written and spoken English Why Join Us? • Work with an industry-leading global financial institution. • Competitive salary and comprehensive employee benefits. • Opportunities for professional growth and career advancement. • Collaborative, inclusive, and dynamic work environment. • Commitment to innovation and professional excellence.