Quality Manager

Job Description The Quality Manager provides leadership for the Kuwait quality function to ensure quality. The Quality Manager role is responsible for collaborating with the Geozone manager & country team, the Product Lines, and the Service Delivery function to guide our overall quality efforts.The role provides leadership for quality activities relat ed to ISO and API certifications, owns the consolidated audit plan, ensures the quality program is executed to deliver optimum service to the customer, provides quality support and leadership for the customer, and strives to continually improve the performance of the quality program through implementing root cause analyses and other continuous improvement techniques. Responsibilities • Ensure that the Quality Management System is understood, followed, measured, and communicated regularly • Maintain API and ISO certifications; coordinate with HSE and other functions where applicable • Act as the senior management representative for the Quality Management System • Collaborates with functions and product lines and the global Quality team to ensure the procedures in the Quality Management System reflect current processes • Own and develop the consolidated risk-based audit plan incorporating ISO and API internal and external audits, customer audits, and product line audits • Conduct annual (at a minimum) Quality Management reviews inclusive of all relevant functions at the country level as well as for each relevant ISO/API certification area • Lead the investigation team for post-service quality events and ensures compliance with RCA and incident closure with the client; ensures Root cause analyses are resources adequately, root causes are defined, and corrective/containment/preventative actions are identified and addressed in an effective and timely manner • Ensure audit findings, CPAR actions, and non-conformances are reviewed and analysed to address corrective and preventative actions in an effective and timely manner • Develops, communicates, and monitors quality measures / KPIs • Coordinate with functional and site leaders to establish quality goals, monitor progress, and ensure a consistent quality message and approach • Holds country cross-functional leaders accountable to drive quality objectives through their organizations • Maintains an attitude conducive to progress through positive change, continuous improvement, and an active contribution to teamwork concepts • Coordinates with the Supplier Quality team and Sourcing to ensure suppliers are appropriately qualified • Identify resources to assist in audits and root cause analyses; ensure they are trained and competent to complete audits and/or facilitate root cause analyses • Collaborate with Product Lines to ensure all calibrations are done in a timely manner • Act as central contact with the customer regarding country quality concerns • Responsible for monitoring and controlling on-time completion of quality activities within budget • Execute other quality tasks as requested by the country head or the Geozone Quality Manager Required • Minimum 5 years experience as Quality Manager • 10+ years within Oil & Gas • 10+ years experience in ISO 9001 and API Q2 environment • Demonstrated leadership experience in a Quality organisation Preferred • Root Cause Analysis Incident Investigation Training • Oilfield services operational and technical experience (upstream) • Failure Mode and Effects Analysis Qualifications • Bachelor’s degree in engineering (Mechanical engineering preferred) Job descriptions are currently being updated

Minimum 5 years experience as Quality Manager; 10+ years within Oil & Gas; 10+ years experience in ISO 9001 and API Q2 environment; Demonstrated leadership experience in a Quality organisation

Ensure that the Quality Management System is understood, followed, measured, and communicated regularly; Maintain API and ISO certifications; coordinate with HSE and other functions where applicable; Act as the senior management representative for the Quality Management System; Collaborates with functions and product lines and the global Quality team to ensure the procedures in the Quality Management System reflect current processes; Own and develop the consolidated risk-based audit plan incorporating ISO and API internal and external audits, customer audits, and product line audits; Conduct annual (at a minimum) Quality Management reviews inclusive of all relevant functions at the country level as well as for each relevant ISO/API certification area; Lead the investigation team for post-service quality events and ensures compliance with RCA and incident closure with the client; ensures Root cause analyses are resources adequately, root causes are defined, and corrective/containment/preventative actions are identified and addressed in an effective and timely manner; Ensure audit findings, CPAR actions, and non-conformances are reviewed and analysed to address corrective and preventative actions in an effective and timely manner; Develops, communicates, and monitors quality measures / KPIs; Coordinate with functional and site leaders to establish quality goals, monitor progress, and ensure a consistent quality message and approach; Holds country cross-functional leaders accountable to drive quality objectives through their organizations; Maintains an attitude conducive to progress through positive change, continuous improvement, and an active contribution to teamwork concepts; Coordinates with the Supplier Quality team and Sourcing to ensure suppliers are appropriately qualified; Identify resources to assist in audits and root cause analyses; ensure they are trained and competent to complete audits and/or facilitate root cause analyses; Collaborate with Product Lines to ensure all calibrations are done in a timely manner; Act as central contact with the customer regarding country quality concerns; Responsible for monitoring and controlling on-time completion of quality activities within budget; Execute other quality tasks as requested by the country head or the Geozone Quality Manager