IT Operations Engineer

Purpose: Provide first and second level of technical support to all employees, ensuring a superior level of client service and support. Responsibilities: 1.Provide technical support to employees through telephone, email and onsite. 2.Identify, diagnose, and resolve level one and two problems for users of the server, personal computers (PC) software and hardware, network and local printer problems, e-mail, Internet, and local-area network access problems. 3.Perform desktop hardware repair and installation for PC equipment and peripherals that are not covered by third-party vendor maintenance agreements. 4.Respond to all daily IT operations tasks, requests and issues. 5.Manage, monitor & maintain: • Microsoft Windows server environments. • virtualization environments. • enterprise backup solutions. • backup & storage hardware appliances. • low voltage solutions (CCTV, access control, fire alarm systems, etc.). • data center ACs & UPSs 6.Perform disaster recovery planning & execution. 7.Maintain daily health checks and provide support for in-house and third-party applications. 8.Manage the procurement, servicing support, and inventory of computer systems, applications, and peripheral equipment, including supplier coordination and maintenance of adequate hardware, supplies, and parts inventory in line with Group standards and guidelines. 9.Ensure employees are following the required procedures and processes when logging incidents and requesting changes. 10.Ensure compliance with all applicable AML/CTF rules and regulations as required in the conduct of the role. 11.Ensure timely completion of all relevant AML/CTF training provided by the Group. 12.Ensure response to AML, CTF & sanctions inquiries in a timely manner. Job Requirements: • Bachelor’s degree in Computer Science, Computer Engineering or equivalent. Microsoft Certified Professional (MCP) and Virtualization Certificates are a plus. • 2 - 4 years’ experience in providing end-user phone support for PC, desktop and application software. • Knowledge of desktop operating systems, common software applications and basic hardware. • Solid understanding of network systems principles and disaster recovery methods and techniques. • Good command of English. • Good communication skills (written, verbal and listening). • Able to build partnerships and work well in teams. • Self-motivated and enthusiastic; a creative and resourceful independent thinker. • Multitasker, with the ability to meet challenging deadlines, and to prioritize and handle multiple projects. • Attention to details; ensure deliverables are always of a high quality. • Can identify problems and refer/escalate complex issues to a higher level. • Flexible in handling new tasks. “Thank you for your interest in applying to EFG Holding. Due to the high volume of applications/interest, please note that we are only able to respond directly to applicants that are shortlisted for interviews.”

Bachelor’s degree in Computer Science, Computer Engineering or equivalent. Microsoft Certified Professional (MCP) and Virtualization Certificates are a plus. 2 - 4 years’ experience in providing end-user phone support for PC, desktop and application software. Knowledge of desktop operating systems, common software applications and basic hardware. Solid understanding of network systems principles and disaster recovery methods and techniques. Good command of English. Good communication skills (written, verbal and listening). Able to build partnerships and work well in teams. Self-motivated and enthusiastic; a creative and resourceful independent thinker. Multitasker, with the ability to meet challenging deadlines, and to prioritize and handle multiple projects. Attention to details; ensure deliverables are always of a high quality. Can identify problems and refer/escalate complex issues to a higher level. Flexible in handling new tasks.

Provide first and second level of technical support to all employees, ensuring a superior level of client service and support. Identify, diagnose, and resolve level one and two problems for users of the server, PC software and hardware, network and local printer problems, e-mail, Internet, and local-area network access problems. Perform desktop hardware repair and installation for PC equipment and peripherals that are not covered by third-party vendor maintenance agreements. Respond to all daily IT operations tasks, requests and issues. Manage, monitor & maintain: Microsoft Windows server environments; virtualization environments; enterprise backup solutions; backup & storage hardware appliances; low voltage solutions (CCTV, access control, fire alarm systems, etc.); data center ACs & UPSs. Perform disaster recovery planning & execution. Maintain daily health checks and provide support for in-house and third-party applications. Manage the procurement, servicing support, and inventory of computer systems, applications, and peripheral equipment, including supplier coordination and maintenance of adequate hardware, supplies, and parts inventory in line with Group standards and guidelines. Ensure employees are following the required procedures and processes when logging incidents and requesting changes. Ensure compliance with all applicable AML/CTF rules and regulations as required in the conduct of the role. Ensure timely completion of all relevant AML/CTF training provided by the Group. Ensure response to AML, CTF & sanctions inquiries in a timely manner.