Case Manager

Case Manager About the Role Location: Oman | Position: Full-Time | Experience: Minimum 2+ Years 1. Job Purpose : To act as the Primary Parent Anchor and Clinical Coordination Lead, managing parent engagement, interdisciplinary team coordination, clinical documentation, progress monitoring and quality assurance under the guidance of the Clinical Operations Head. Responsibilities • Handle walk-in parents, explain services, understand concerns and facilitate onboarding. • Conduct parent counselling, monthly reviews and IEP discussions. • Coordinate assessments, appointments and therapy schedules. • Coordinate OT, Speech Therapy, Behaviour Therapy, Physiotherapy, Psychology and Special Education teams. • Monitor clinical progress and facilitate interdisciplinary case discussions. • Guide therapists in assessment reports, IEPs, progress reports and home programs. • Assist in clinical SOP development, documentation audits and quality monitoring. • Organise bi-monthly parent workshops and therapist training. • Promote evidence-based practices, clinical innovations and new intervention programs. • Identify clinical challenges and recommend appropriate solutions. • Role Expectation: To ensure effective parent support, coordinated interdisciplinary care, quality clinical services and continuous improvement in child outcomes. Qualifications • Bachelor's / Master's in Psychology, OT, Speech Therapy, Physiotherapy, Special Education or related allied health profession. Psychology background preferred. • Minimum 2+ years of pediatric clinical experience. Required Skills • Fluency in Arabic, Hindi and English. • Strong parent counselling, communication and team coordination skills. • Good knowledge of child development, clinical documentation and IEPs. • Empathetic, compassionate, patient and approachable. • Strong leadership and problem-solving abilities.

Handle walk-in parents, explain services, understand concerns and facilitate onboarding; Conduct parent counselling, monthly reviews and IEP discussions; Coordinate assessments, appointments and therapy schedules; Coordinate OT, Speech Therapy, Behaviour Therapy, Physiotherapy, Psychology and Special Education teams; Monitor clinical progress and facilitate interdisciplinary case discussions; Guide therapists in assessment reports, IEPs, progress reports and home programs; Assist in clinical SOP development, documentation audits and quality monitoring; Organise bi-monthly parent workshops and therapist training; Promote evidence-based practices, clinical innovations and new intervention programs; Identify clinical challenges and recommend appropriate solutions; Role Expectation: To ensure effective parent support, coordinated interdisciplinary care, quality clinical services and continuous improvement in child outcomes.