Business Development Lead– Enterprise Consulting - ISO 20000 & 27001

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia, founded in 1993. As a fully Saudi-owned company, we have established ourselves from a startup business to a market leader, offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients. Our expertise spans across various domains, including Microsoft, AWS, ManageEngine, and Zoho Solutions, ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients. With over 30 years of experience, Alnafitha IT has successfully completed more than 4,000 projects, serving over 3,000 satisfied customers, and collaborating with 65+ partners. Our commitment to excellence is evident in our customer-centric approach, which emphasizes engagement, collaboration, and a relentless pursuit of quality in every interaction Our vision is to be the Kingdom's most customer-centric provider for digital transformation and consultation, fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability At Alnafitha IT, we believe in empowering our employees and nurturing their growth, which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape, we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients' expectations. The Business Development Lead handles the Enterprise Consulting practice within Business Development, combining ownership of business growth and profitability with strategic leadership. The role directs a team of Enterprise Consulting, shapes consulting and transformation offerings (IT service management, enterprise service management, IT governance, risk & compliance, cybersecurity, and enterprise operating models), and engages enterprise customers at the executive level to turn their strategic priorities into advisory-led engagements. This role sets methodology and quality standards, governs engagement outcomes, and partners with Sales, Pre-Sales, vendors, and Delivery to drive revenue and margin. Key Responsibilities: • Business Ownership & Profitability • Own the financial performance of the Enterprise Strategy scope, including revenue, gross margin, consulting utilization, and year-over-year growth • Develop and execute the annual business plan for the practice, aligned with company strategy and market demand • Manage forecasting, revenue projections, and pricing models for consulting and advisory services • Lead quarterly business reviews (QBRs), providing insights on performance, risks, and growth opportunities • Enterprise Strategy Practice Leadership • Define the strategic direction, service lines, and methodology standards of the Enterprise Consulting practice, covering service management, enterprise service management, IT governance, and operating model transformation • Lead the enterprise consulting domains as Service Management & enterprise, IT governance, risk & compliance (GRC), Cybersecurity, data governance, enterprise architecture, business continuity & regulatory compliance • Set the standards for consulting frameworks, templates, and quality assurance, ensuring the team’s work is aligned with global frameworks (e.g., ITIL 4, COBIT 2019, ISO/IEC 20000) • Review and approve key consulting deliverables — transformation roadmaps, maturity assessments, target operating models, and business cases — ensuring quality, rigor, and commercial value • Provide strategic direction on emerging trends (e.g., AIOps, automation, AI-enabled service management) and decide how they shape the practice’s offerings and customer advice • Guide platform and technology positioning (e.g., ServiceNow, ManageEngine) at the strategy and architecture level, keeping customer advice business-led and vendor-aligned • Consulting Delivery Oversight • Oversee end-to-end delivery of enterprise consulting engagements across all practice domains, from scoping and mobilization through closure, ensuring agreed outcomes, timelines, and budgets are met • Allocate resources across engagements based on skills, capacity, utilization, and margin targets, approve staffing changes, and resolve resource conflicts in coordination with PMO • Sales Execution & Pipeline Leadership • Co-own the sales pipeline with Sales teams for strategy-led and consulting opportunities, ensuring effective demand generation, qualification, and deal closure • Support strategic opportunities through value articulation, pricing alignment, and competitive positioning • Use engagements as an entry point for cross-selling and up-selling across the organization’s solution portfolio • Improve win rates and accelerate the sales cycle through structured pipeline governance • Identify and pursue high-value strategic opportunities across enterprise accounts • Vendor & Ecosystem Partnership Management • Act as the primary business interface with strategic vendors and partners (e.g., Microsoft and other ecosystem partners) • Manage vendor relationships, performance tracking, and alignment on go-to-market initiatives, including joint planning sessions, QBRs, and roadmap alignment • Optimize utilization of vendor programs, funding, and incentives to drive pipeline and revenue growth • Ensure compliance with partner requirements, certifications, and specializations • Offering & Go-To-Market Development • Lead the development and evolution of strategy and consulting offerings, including scope definitions, pricing models, and business case / ROI propositions • Ensure offerings are competitive, scalable, and aligned with market demand and customer needs • Collaborate with Marketing to plan and execute thought-leadership, campaigns, events, and demand generation initiatives • Enable Sales and Pre-Sales teams with clear messaging, positioning, and consulting playbooks • Team Leadership & Cross-Functional Alignment • Lead, coach, and develop the Enterprise Consulting Advisors and solution team members, setting objectives, allocating engagements, and managing performance • Plan consulting capacity and billable utilization to balance customer demand, delivery quality, and margin • Define and track KPIs such as pipeline contribution, bid quality, win rates, utilization, and customer satisfaction • Ensure alignment across Sales, Pre-Sales, Licensing, and Delivery teams • Build team capability through certification paths, knowledge transfer, and reusable methodology assets • Foster a culture of accountability, collaboration, and execution excellence • Customer Engagement & Executive Advisory • Serve as a trusted advisor to customer executives, providing strategic guidance on service delivery optimization, governance, and transformation priorities • Lead executive-level discussions, workshops, proposals, and negotiations to understand business needs and position relevant solutions • Oversee the quality and outcomes of consulting engagements, acting as the escalation point and ensuring customer expectations are met • Assist in shaping customer strategies and identifying expansion opportunities • Ensure seamless transition from consulting and presales to delivery teams t

Not provided as a distinct, clearly delineated section in the posting.

Key Responsibilities: Business Ownership & Profitability; Enterprise Strategy Practice Leadership; Consulting Delivery Oversight; Sales Execution & Pipeline Leadership; Vendor & Ecosystem Partnership Management; Offering & Go-To-Market Development; Team Leadership & Cross-Functional Alignment; Customer Engagement & Executive Advisory.