Adecco
SAP IT Support Specialist
Abu Dhabi, UAEPosted 2 days ago
- Salary
- AED 12k–18k a month· est.
- Job type
- Full time
- Level
- Mid level
- Field
- Engineering & Technology
- Work mode
- On site
About the role
Hiring for SAP IT Support Specialist for our client. We’re looking for someone with 3–5 years of SAP application support experience to support business users, troubleshoot issues, and help maintain reliable daily operations. Key Responsibilities: • Resolve SAP support tickets and troubleshoot transaction and process issues. • Coordinate complex issues with internal technical teams and external SAP partners. • Manage user access requests following approval procedures. • Support system enhancements, configuration changes, testing, and upgrades. • Maintain incident records, user guides, and support documentation. • Identify recurring issues and recommend improvements. What We’re Looking For: • Bachelor’s degree in IT, Computer Science, or a related field. • Hands-on experience supporting SAP users in a business environment. • Familiarity with SAP ECC and/or SAP S/4HANA. • Experience with incident tracking, user access management, testing, and documentation. • Strong troubleshooting, communication, and stakeholder management skills. Experience in manufacturing, food and beverage, FMCG, or distribution, and knowledge of relevant modules such as MM, SD, FI/CO, PP, or PM, will be an advantage.
Requirements
Bachelor’s degree in IT, Computer Science, or a related field. Hands-on experience supporting SAP users in a business environment. Familiarity with SAP ECC and/or SAP S/4HANA. Experience with incident tracking, user access management, testing, and documentation. Strong troubleshooting, communication, and stakeholder management skills.
Responsibilities
Resolve SAP support tickets and troubleshoot transaction and process issues. Coordinate complex issues with internal technical teams and external SAP partners. Manage user access requests following approval procedures. Support system enhancements, configuration changes, testing, and upgrades. Maintain incident records, user guides, and support documentation. Identify recurring issues and recommend improvements.
Skills
- SAP
- SAP ECC
- SAP S/4HANA
- incident tracking
- user access management
- testing
- documentation
- troubleshooting
- stakeholder management
- communication
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