Receptionist (Front of House)

Job Description Job Purpose: As first contact person to the school, the receptionist will deal with all enquiries knowledgeably, efficiently and courteously. Job Scope: Welcomes all guests to the school and answers to all phone enquiries. Key accountabilities: • Embrace and encourage the ethos and standards of excellence as defined in the GEMS Core Values. • Provide information about the schools (curriculum, admission procedure, tours, administration structure, etc.). • Respond to telephone calls and enquiries courteously and direct calls to appropriate school personnel. • Provide information in regards to school programs, events, functions, activities, examinations and timings. • Relate courteously with visitors and welcomes them to the school. Maintain reception area presentable and clean at all times. • Gather and communicate updated information on School events, activities and meetings through daily bulletin. • Maintain a Visitor Register of all visitors to the school and books school tours • Coordinate the school’s mail delivery system and liaise with courier services. • Assist with Secretarial tasks assigned as and when reasonably required by Supervisor. • Ensure the GEMS policies, procedures, and codes of conduct are followed at all times. • Initiate effort and energy beyond the typical work day, where the tasks require additional commitment. • Attend staff meetings and serve on committees as required. Perform other duties as requested by direct & dotted reporting line managers / supervisors. Skills Description • Excellent English speaking and writing skills. • Qualifications in telephone operator’s practices, telephone exchange systems. • Proficient secretarial and computer skills. • A minimum of 1 year experience working as receptionist, preferably in a school GEMS Safeguarding GEMS Education is committed to safeguarding and promoting the welfare of children and young people. We are dedicated to creating safe, supportive, and inclusive learning environments where students can thrive, and we expect all employees, volunteers, and partners to share this commitment. As part of our safer recruitment practices, all successful applicants will be subject to comprehensive pre-employment checks, including verification of identity, qualifications, employment history, professional references, and criminal record checks from all countries of residence and employment, in line with local and international safeguarding requirements. These checks may include enhanced disclosure, prohibition, barring, and overseas police clearance checks where applicable. We are committed to recruiting individuals who uphold the highest standards of professional conduct and child protection.

A minimum of 1 year experience working as receptionist, preferably in a school. Qualifications in telephone operator’s practices, telephone exchange systems.

Welcomes all guests to the school and answers to all phone enquiries. Respond to telephone calls and enquiries courteously and direct calls to appropriate school personnel. Provide information in regards to school programs, events, functions, activities, examinations and timings. Relate courteously with visitors and welcomes them to the school. Maintain reception area presentable and clean at all times. Gather and communicate updated information on School events, activities and meetings through daily bulletin. Maintain a Visitor Register of all visitors to the school and books school tours. Coordinate the school’s mail delivery system and liaise with courier services. Assist with Secretarial tasks assigned as and when reasonably required by Supervisor. Ensure the GEMS policies, procedures, and codes of conduct are followed at all times. Initiate effort and energy beyond the typical work day, where the tasks require additional commitment. Attend staff meetings and serve on committees as required. Perform other duties as requested by direct & dotted reporting line managers / supervisors.