Lab Sepcialist

About the role

Requirements

• Strong knowledge of laboratory procedures, testing techniques, and specimen handling
• Technical proficiency in laboratory equipment and automated analyzers
• Knowledge of quality control and quality assurance practices
• Knowledge of infection control, laboratory safety, and regulatory requirements
• Ability to accurately perform laboratory testing and interpret quality control results within the scope of the role
• Strong attention to detail and accuracy
• Good communication and interpersonal skills
• Ability to communicate professionally with patients, medical staff, laboratory staff, customer care teams, and administrative staff
• Customer service orientation and ability to handle patient inquiries professionally
• Ability to accurately register patients and enter patient information into the designated system
• Problem-solving and troubleshooting skills
• Ability to work independently and as part of a multidisciplinary team
• Ability to manage multiple tasks and work effectively under pressure
• Good computer skills and ability to use laboratory and patient management systems
• Commitment to compliance with professional, ethical, and organizational standards

Responsibilities

• Perform laboratory tests accurately and efficiently using approved procedures, techniques, and laboratory equipment
• Ensure proper specimen collection, identification, handling, storage, transportation, and rejection in accordance with approved procedures
• Perform daily quality control checks and ensure compliance with laboratory quality, safety, infection control, SOPs, and regulatory requirements
• Record and maintain accurate laboratory results, reports, and related documentation in the designated systems
• Monitor laboratory equipment, report malfunctions, and ensure proper operation and maintenance
• Manage laboratory inventory, including monitoring stock levels, preparing purchase requisitions, receiving and verifying supplies, processing GRNs, and maintaining accurate inventory records by regular timely issuing on system
• Monitor and analyze laboratory consumption and ensure availability of reagents, consumables, and other required materials
• Register patients in the LDM at collection sites or branches where dedicated customer care staff is unavailable, ensuring accurate patient information, test requests, billing details, and required documentation
• Provide customer care and front-desk support at branches when required, including assisting patients with inquiries, registration, appointments, and service-related requests
• Ensure a smooth and positive patient experience and escalate complaints or issues to the appropriate department when required
• Support branch operations while maintaining laboratory service quality, patient safety, and operational standards
• Assist in training and guiding new employees, interns, and students on laboratory procedures, systems, safety, and SOPs
• Participate in audits, training, process improvement initiatives, and departmental activities as required
• Maintain patient confidentiality and ensure all activities comply with organizational policies, professional standards, and applicable regulations
• Perform any other duties and responsibilities related to the role as assigned by the direct manager

Skills

• Laboratory procedures
• Specimen handling
• Laboratory equipment operation
• Automated analyzers
• Quality control practices
• Quality assurance
• Infection control
• Laboratory safety
• Regulatory compliance
• Patient registration
• Laboratory information systems
• Front-desk customer service
• Communication
• Problem-solving
• Multi-tasking
• Basic computer skills